Delay in boarding pax

[stefangr]

@LEdwards2012,

Unlike stefan above my LOG contains no entries for boarding passengers. I suspect the diagnostics log needs enabling. That's now done. More to follow.

My attached Couatl.log neither contains anything about boarding (except sounds not played or settings about board pilots/crew). The log I quoted in my post is my own log created by a Lua script which is logging for example all messages from the status bar where GSX is reporting progress, those entries have [GSX] in front of the message.

[Ray Proudfoot]

@stefangr,

I have a similar one created by FS Labs for their Concorde. It's shown below. 2m 20s before the first passenger boards. Long walk from the terminal? 

[11:35:09] - Boarding Request
[11:35:10] - Boarding State Changed to: 4
[11:35:32] - Boarding State Changed to: 5
[11:36:22] - Refuel State Changed to: 1
[11:37:19] - Boarding Cargo Changed to: 1
[11:37:24] - Cargo Loading Complete
[11:37:24] - Boarding Cargo Changed to: 0
[11:37:29] - Boarding Cargo Percent Changed to: 50
[11:38:13] - Boarding Cargo Changed to: 1
[11:38:14] - Boarding Cargo Percent Changed to: 100
[11:38:23] - Cargo Loading Complete
[11:38:23] - Boarding Cargo Changed to: 0
[11:39:50] - Pax Boarding Changed to: 7
[11:39:50] - Pax Boarding Total Changed to: 7
[11:39:54] - Pax Boarding Changed to: 8
[11:39:54] - Pax Boarding Total Changed to: 8
[11:39:55] - Pax Boarding Changed to: 9
[11:39:55] - Pax Boarding Total Changed to: 9
[11:39:56] - Pax Boarding Changed to: 10
[11:39:56] - Pax Boarding Total Changed to: 10
[11:39:59] - Pax Boarding Changed to: 12
[11:39:59] - Pax Boarding Total Changed to: 12
[11:40:00] - Pax Boarding Changed to: 13
[11:40:00] - Pax Boarding Total Changed to: 13
[11:40:01] - Pax Boarding Changed to: 14
[11:40:01] - Pax Boarding Total Changed to: 14
[11:40:02] - Pax Boarding Changed to: 15
[11:40:02] - Pax Boarding Total Changed to: 15
[11:40:03] - Pax Boarding Changed to: 16
[11:40:03] - Pax Boarding Total Changed to: 16
[11:40:07] - Pax Boarding Changed to: 17
[11:40:07] - Pax Boarding Total Changed to: 17
[11:40:07] - Pax Boarding Changed to: 18
[11:40:07] - Pax Boarding Total Changed to: 18
[11:40:08] - Pax Boarding Changed to: 19
[11:40:08] - Pax Boarding Total Changed to: 19
[11:40:09] - Pax Boarding Changed to: 20
[11:40:09] - Pax Boarding Total Changed to: 20
[11:40:11] - Pax Boarding Changed to: 22
[11:40:11] - Pax Boarding Total Changed to: 22
[11:40:13] - Pax Boarding Changed to: 23
[11:40:13] - Pax Boarding Total Changed to: 23
[11:40:14] - Pax Boarding Changed to: 24
[11:40:14] - Pax Boarding Total Changed to: 24
[11:40:15] - Pax Boarding Changed to: 25
[11:40:15] - Pax Boarding Total Changed to: 25
[11:40:15] - Pax Boarding Changed to: 26
[11:40:15] - Pax Boarding Total Changed to: 26
[11:40:19] - Pax Boarding Changed to: 27
[11:40:19] - Pax Boarding Total Changed to: 27
[11:40:19] - Pax Boarding Changed to: 28
[11:40:19] - Pax Boarding Total Changed to: 28
[11:40:19] - Pax Boarding Changed to: 29
[11:40:19] - Pax Boarding Total Changed to: 29
[11:40:20] - Pax Boarding Changed to: 30
[11:40:20] - Pax Boarding Total Changed to: 30
[11:40:21] - Pax Boarding Changed to: 31
[11:40:21] - Pax Boarding Total Changed to: 31
[11:40:21] - Pax Boarding Changed to: 32
[11:40:21] - Pax Boarding Total Changed to: 32
[11:40:23] - Pax Boarding Changed to: 34
[11:40:23] - Pax Boarding Total Changed to: 34
[11:40:23] - Pax Boarding Changed to: 36
[11:40:23] - Pax Boarding Total Changed to: 36
[11:40:24] - Pax Boarding Changed to: 37
[11:40:24] - Pax Boarding Total Changed to: 37
[11:40:24] - Pax Boarding Changed to: 38
[11:40:24] - Pax Boarding Total Changed to: 38
[11:40:26] - Pax Boarding Changed to: 39
[11:40:26] - Pax Boarding Total Changed to: 39
[11:40:29] - Pax Boarding Changed to: 40
[11:40:29] - Pax Boarding Total Changed to: 40
[11:40:30] - Pax Boarding Changed to: 41
[11:40:30] - Pax Boarding Total Changed to: 41
[11:40:31] - Pax Boarding Changed to: 42
[11:40:31] - Pax Boarding Total Changed to: 42
[11:40:32] - Pax Boarding Changed to: 43
[11:40:32] - Pax Boarding Total Changed to: 43
[11:40:35] - Pax Boarding Changed to: 44
[11:40:35] - Pax Boarding Total Changed to: 44
[11:40:35] - Pax Boarding Changed to: 45
[11:40:35] - Pax Boarding Total Changed to: 45
[11:40:37] - Pax Boarding Changed to: 46
[11:40:37] - Pax Boarding Total Changed to: 46
[11:40:37] - Pax Boarding Changed to: 47
[11:40:37] - Pax Boarding Total Changed to: 47
[11:40:37] - Pax Boarding Changed to: 48
[11:40:37] - Pax Boarding Total Changed to: 48
[11:40:39] - Pax Boarding Changed to: 49
[11:40:39] - Pax Boarding Total Changed to: 49
[11:40:43] - Pax Boarding Changed to: 50
[11:40:43] - Pax Boarding Total Changed to: 50
[11:40:44] - Pax Boarding Changed to: 52
[11:40:44] - Pax Boarding Total Changed to: 52
[11:40:47] - Pax Boarding Changed to: 53
[11:40:47] - Pax Boarding Total Changed to: 53
[11:40:47] - Pax Boarding Changed to: 54
[11:40:47] - Pax Boarding Total Changed to: 54
[11:40:47] - Pax Boarding Changed to: 55
[11:40:47] - Pax Boarding Total Changed to: 55
[11:40:49] - Pax Boarding Changed to: 56
[11:40:49] - Pax Boarding Total Changed to: 56
[11:40:49] - Pax Boarding Changed to: 57
[11:40:49] - Pax Boarding Total Changed to: 57
[11:40:51] - Pax Boarding Changed to: 58
[11:40:51] - Pax Boarding Total Changed to: 58
[11:40:54] - Pax Boarding Changed to: 59
[11:40:54] - Pax Boarding Total Changed to: 59
[11:40:54] - Pax Boarding Changed to: 60
[11:40:54] - Pax Boarding Total Changed to: 60
[11:40:55] - Pax Boarding Changed to: 61
[11:40:55] - Pax Boarding Total Changed to: 61
[11:40:57] - Pax Boarding Changed to: 62
[11:40:57] - Pax Boarding Total Changed to: 62
[11:40:57] - Pax Boarding Changed to: 63
[11:40:57] - Pax Boarding Total Changed to: 63
[11:40:58] - Pax Boarding Changed to: 64
[11:40:58] - Pax Boarding Total Changed to: 64
[11:41:00] - Pax Boarding Changed to: 65
[11:41:00] - Pax Boarding Total Changed to: 65
[11:41:01] - Pax Boarding Changed to: 66
[11:41:01] - Pax Boarding Total Changed to: 66
[11:41:03] - Pax Boarding Changed to: 67
[11:41:03] - Pax Boarding Total Changed to: 67
[11:41:03] - Pax Boarding Changed to: 68
[11:41:03] - Pax Boarding Total Changed to: 68
[11:41:08] - Pax Boarding Changed to: 69
[11:41:08] - Pax Boarding Total Changed to: 69
[11:41:08] - Pax Boarding Changed to: 70
[11:41:08] - Pax Boarding Total Changed to: 70
[11:41:08] - Pax Boarding Changed to: 71
[11:41:08] - Pax Boarding Total Changed to: 71
[11:41:09] - Pax Boarding Changed to: 72
[11:41:09] - Pax Boarding Total Changed to: 72
[11:41:10] - Pax Boarding Changed to: 73
[11:41:10] - Pax Boarding Total Changed to: 73
[11:41:11] - Pax Boarding Changed to: 74
[11:41:11] - Pax Boarding Total Changed to: 74
[11:41:11] - Pax Boarding Changed to: 75
[11:41:11] - Pax Boarding Total Changed to: 75
[11:41:12] - Pax Boarding Changed to: 76
[11:41:12] - Pax Boarding Total Changed to: 76
[11:41:13] - Pax Boarding Changed to: 77
[11:41:13] - Pax Boarding Total Changed to: 77
[11:41:13] - Pax Boarding Changed to: 78
[11:41:13] - Pax Boarding Total Changed to: 78
[11:41:14] - Pax Boarding Changed to: 79
[11:41:14] - Pax Boarding Total Changed to: 79
[11:41:15] - Pax Boarding Changed to: 80
[11:41:15] - Pax Boarding Total Changed to: 80
[11:41:16] - Pax Boarding Changed to: 81
[11:41:16] - Pax Boarding Total Changed to: 81
[11:41:18] - Pax Boarding Changed to: 82
[11:41:18] - Pax Boarding Total Changed to: 82
[11:41:20] - Pax Boarding Changed to: 83
[11:41:20] - Pax Boarding Total Changed to: 83
[11:41:21] - Pax Boarding Changed to: 84
[11:41:21] - Pax Boarding Total Changed to: 84
[11:41:22] - Pax Boarding Changed to: 85
[11:41:22] - Pax Boarding Total Changed to: 85
[11:41:23] - Pax Boarding Changed to: 86
[11:41:23] - Pax Boarding Total Changed to: 86
[11:41:24] - Pax Boarding Changed to: 87
[11:41:24] - Pax Boarding Total Changed to: 87
[11:41:25] - Pax Boarding Changed to: 88
[11:41:25] - Pax Boarding Total Changed to: 88
[11:41:26] - Pax Boarding Changed to: 89
[11:41:26] - Pax Boarding Total Changed to: 89
[11:41:26] - Pax Boarding Changed to: 90
[11:41:26] - Pax Boarding Total Changed to: 90
[11:41:27] - Pax Boarding Changed to: 91
[11:41:27] - Pax Boarding Total Changed to: 91
[11:41:33] - Pax Boarding Changed to: 92
[11:41:33] - Pax Boarding Total Changed to: 92
[11:41:34] - Pax Boarding Changed to: 93
[11:41:34] - Pax Boarding Total Changed to: 93
[11:41:38] - Pax Boarding Changed to: 94
[11:41:38] - Pax Boarding Total Changed to: 94
[11:41:38] - Pax Boarding Changed to: 95
[11:41:38] - Pax Boarding Total Changed to: 95
[11:41:46] - Passenger Loading Complete
[11:41:46] - Boarding State Changed to: 6

[dkreiskott]

In the meantime, I have made about 20 different attempts to identify the problem myself. It seems to work at some airports. But most of the time, it doesn't.

Last test at ZPPP airport on the ramp. Boarding with stairs and passenger bus. The bus arrives, but is empty. Even after the luggage is loaded, absolutely nothing happens. Boarding never starts and is not finished.

A pushback is also no longer possible, as the stairs cannot be removed from the aircraft, not even if the doors are closed. The only solution is a reset.

It cannot be right that the feature for MSFS makes GSX unusable for P3D users. An exception can be seen in the attached log file!

It's about time that someone from FSDT spoke up and offered a solution to this problem. The P3D users have also paid money for the product!

And whether you write here or on Discord doesn't seem to matter. The way they treat their own customers is unbelievable.
And the question about log files has been answered, since enough log files have now been uploaded by users.

[HardyZ]

Possibly the two problems (this Topic 32066: Delay in boarding pax and Topic 32309: FSLabs - Doors not open but boarding and boarding happening http://www.fsdreamteam.com/forum/index.php/topic,32309.0.html) are related. During my tests with FSX and GSX Level 2 I also encountered the problem when boarding was requested. Not every time, but every now and then. Although it is displayed in the menu, nothing happens and is never completed. Only a restart of GSX helps.

@dkreiskott,
I also think that it can't be, that updates, which are supposed to eliminate errors, keep generating new errors and thus break GSX for P3D/FSX. And as a paying customer you hear NOTHING from FSDT. Absolutely no response for weeks. This is absolutely no way to deal with customers. We should think about what we can do here.

[virtuali]

The problem will be surely dealt with in the next update.

[Ray Proudfoot]

The problem will be surely dealt with in the next update.

Hallelujah!    I was close to restoring from a backup.

[dkreiskott]

A quick note for Umberto,
it seems as if the problem does not occur at all airports. I checked what was happening at least 10 times with Justsim EDDL at Gate A15 and at the ramp.
Each time the passengers were boarded on time.

If I try the same thing in ZLXY from WFSS Sceneries the passengers never arrive, or only arrive (happened once) after about 30 minutes.
It doesn't matter whether at the gate or the ramp.

[ETOPS-180]

I've had a similar situation, especially with the FSL320 series plug-in, when deboarding is completed and then at ATSU or manually calling out boarding, there is no longer a crew or passenger boarding animation, however this issue does not occur at some airports, nor in previous versions, and on PMDG models the person boarding animation does not disappear

[HardyZ]

Sorry Umberto,
I no longer believe your promises that the next update will fix the errors for GSX for FSX/P3D. So far, every update has created new bugs that have made us FSX/P3D users hope for the next update because they broke the features we paid for.
I don't know what game you play with us long-time GSX Level 2 users. But I have the impression that you are no longer interested in offering your former paying customers error-free software, but rather in generating new customers for your product by continually promising new features. The main thing seems to be that customers pay. You don't seem to care whether customers who have previously paid for your software can still use error-free software today. This is also proven by your update strategy, which does not allow a return to the original, previously paid status if the customer discovers that the update is not error-free. It is not possible to restore the software to the state in which we customers once paid for it.
The argument that you are providing old GSX Level 2 customers with new services with the updates does not count here. On the contrary: you have been telling us "old" customers of GSX Level 2 for P3D/FSX for years that we can expect the water lavatory feature to be available. Now it's developed, but you're denying us if we don't switch to GSX Pro. This is clearly customer fraud.
It would be OK if you tell us old customers, that you stop supporting P3D/FSX. Time doesn't stand still. The live update probably also checks whether MSFS is installed. But then I expect that updates offered will not generate new errors for P3D/FSX that destroy our paid product, but rather existing errors will be eliminated.
I challenge you to provide GSX for FSX/P3d customers with a bug-free product. I didn't pay for anything else. Anything else I consider as fraud.
Make me an offer as to how we can settle the matter. Otherwise I will take further steps.
I suspect that you have gotten carried away with your own development and are no longer under control. You don't seem to care about your customers now.

[Captain Kevin]

This is also proven by your update strategy, which does not allow a return to the original, previously paid status if the customer discovers that the update is not error-free. It is not possible to restore the software to the state in which we customers once paid for it.

If you back up the Add-on Manager folder before you run the update, you can revert it if you run into any issues after updating, just simply move the files back over.

[ETOPS-180]

The problem will be surely dealt with in the next update.

Stable products will make customers happy and continue to support your company's other products, the consistent model has been broken has greatly affected our flight experience, and we hope that GSX will solve this sudden bug as soon as possible

[Pitter]

This topic starts in August.
It's now November and nothing has really happened. The old problems continue to exist and new ones have emerged.
I continue to be of the opinion, especially now that MS2024 is approaching, that FSX/P3D for FSDT is just a stopgap that is maintained when nothing else is needed.

Peter

[Captain Kevin]

Update appears to be out now, so go ahead and try it if you wish. Just make sure to back up the Add-on Manager folder first in case you wish to revert for whatever reason.

[virtuali]

I no longer believe your promises that the next update will fix the errors for GSX for FSX/P3D.

And of course, with today's update, we fixed the problem (as promised), even while having to do lots of other important fixes to support MSFS 2024, yet we managed to add the promised P3D fix.

[okupton]

Thanks for getting this fixed umberto!