Delay in boarding pax

[stefangr]

I am having problems with the boarding of pax - it is taking a very long time before it starts.

I made a test again today @EDDM/Gate 301 (sim-wings pro Munich) with P3Dv5, Project Airbus A320 with JeeHell, latest GSX version installed 3.1.0. This is what it looks like regarding the timing according to my own log:

14:09:53 Jetway requested (status 4)
14:09:53 TextMessage: [GSX] Jetway operating

14:09:54 Stairs requested (status 4)
14:10:32 TextMessage: [GSX] Stairs operation completed
14:10:33 Stairs connected (status 5)

14:11:29 TextMessage: [GSX] Jetways operation completed
14:11:29 Jetway connected (status 5)

14:16:04 Boarding requested (status 4)
14:16:04 TextMessage: [GSX] Boarding requested
14:16:05 Boarding status change (status 5 = is being performed)
14:16:06 TextMessage: [GSX] Boarding passengers now
14:16:18 TextMessage: [GSX] Waiting for your action: open Rear Cargo Door (2)
14:16:27 Cargo door is opened

14:18:50 TextMessage: [GSX] Baggage loading progress 10%
14:19:20 TextMessage: [GSX] Baggage loading progress 20%
14:19:35 TextMessage: [GSX] Baggage loading progress 30%
14:20:06 TextMessage: [GSX] Baggage loading progress 50%
14:20:36 TextMessage: [GSX] Baggage loading progress 60%
14:21:06 TextMessage: [GSX] Baggage loading progress 70%
14:21:21 TextMessage: [GSX] Baggage loading progress 80%
14:21:51 TextMessage: [GSX] Baggage loading progress 80%
14:22:06 TextMessage: [GSX] Baggage loading progress 80%
14:22:21 TextMessage: [GSX] Baggage loading progress 90%
14:22:36 TextMessage: [GSX] Baggage loading progress 90%
14:22:51 TextMessage: [GSX] Baggage loading progress 90%
14:23:06 TextMessage: [GSX] Baggage loading progress 90%
14:23:21 TextMessage: [GSX] Baggage loading progress 90%
14:23:36 TextMessage: [GSX] Baggage loading progress 100%

14:30:13 TextMessage: [GSX] Boarding passengers now
14:30:15 TextMessage: [GSX] Waiting for your action: open Main Exit (1)
14:30:17 Main door is opened
14:30:23 TextMessage: [GSX] Passengers boarding starting
14:31:16 TextMessage: [GSX] 2/163 passengers boarded
[...]
14:34:49 TextMessage: [GSX] 82/163 passengers boarded
[...]
14:38:29 TextMessage: [GSX] 162/163 passengers boarded
14:38:54 TextMessage: [GSX] Boarding completed

Obviously there is an attempt to start the pax boarding at 14:16:06, but there is no request to open the main door. Another attempt is being done at 14:30:13, afterwards the request to open the main exit. Once the door is opened then, I can also see the pax in the jetway. Cargo boarding starts straight away, after boarding is requested, but pax board only 14 minutes later. I am not making any other services than Jetway connect / Stairs connect / Request boarding.

Maybe the couatl.log is giving more hints?

Thanks
Stefan

[swissdani]

I have the same problem after the latest update it takes roughly 15 mins after asking for boarding until the pax are finally boarding

[pmartin]

Hello!
Its the same situation with me.
https://www.fsdreamteam.com/forum/index.php/topic,32062.0.html my threat!

Is it correct that the gateconfig.ini is now sometimes writen in the scenery directory and only some changes
at the appdata\virtuali?

Best regards
peter

[Schlotterknie]

Same problem here with the FSLabs airbus. Boarding of pax starts very, very late... 

[LEdwards2012]

Same for me - it seems a bit random, especially happens during turnarounds. In the FSLabs A320 yesterday, the baggage was loaded but I gave up waiting for passenger boarding to start. Seems to have happened since version 3.0.9. Also refuelling is now borked. The first fuel truck stays for about 15 seconds then another is called when loading the PMDG 747.

Would really appreciate either the updates are tested more thoroughly or we are given an option to roll back.

[Joggu]

I have the same problem on P3D V5.4

[NATORDEN]

Ive had the same issue, ill link a video to show my issue...you can see cargo loaded but passengers arent loading....a few weeks ago it was fine then i updated gsx...

[RTV81]

I'm noticing the same thing on P3D v4.5. I thought it may have something to do with the baggage train timing, but further testing ruled that out. I'm pretty sure crew boarding plays a role. Whenever I include the pilots and crew in the boarding cycle, everything works normally. If I ask to board "nobody", the baggage loading process runs normally, but the passenger boarding doesn't start (no green pop up and no boarding activity). I think this is why people are noticing it happens sporadically or that it seems to affect turn-arounds.

I've tested this on the Flight1 B200 and the PMDG 737. They both exhibited the same behaviour at two different airports.  This wasn't happening before the most recent update; I regularly completed boardings without crew or pilots.

[Schlotterknie]

I can confirm that the issue has something to do with pilots/crew boarding.
If I try to board pax with pilots/crew deactivated boarding of pax doesn´t start. If I let pilots/crew board then boarding of pax starts right afterwards.
Reproducable with FSLabs Airbus and PMDG 737NGX.

[Erickcc319]

Have the same issue, can't see passengers boarding, do You think it could be the lsst update?, I tried boarding also crew and pilots but doesn't work.

Regards.
Erick.

[LEdwards2012]

It was one of the recent updates that tried to fix the number of baggage containers that has caused the issue. I have rolled back using a backup and don't have the issue any more. I understand that you can avoid the delay in boarding passengers by not boarding any crew first, but I have not tested that as I'm happy with how it was working previously.

[nicokyaww]

It was one of the recent updates that tried to fix the number of baggage containers that has caused the issue. I have rolled back using a backup and don't have the issue any more. I understand that you can avoid the delay in boarding passengers by not boarding any crew first, but I have not tested that as I'm happy with how it was working previously.

Can you please share the setup file for that?

[LEdwards2012]

I restored from a system image and I'm not not sure which files in the addon manager folder were changed. I'm not keen on sending the whole folder as that might include activation keys and it would probably require you to re activate your products etc.. If anyone can identify specific files that were changed by the update I'm happy to send them.

[okupton]

Yeap, same issue here.  PAX will only board after baggage loading is completed.

[srcooke]

15min delay for pax boarding following resuest with jetway, baggage loading had completed well before that.