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Author Topic: Waiting for support  (Read 2376 times)

GhostDragon

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Waiting for support
« on: June 18, 2024, 07:35:36 pm »
Hi!
I contacted support@virtualisoftware.com but I haven't received reply to my email yet.
Is there a average wait time for support?

Thanks in advance
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Captain Kevin

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Re: Waiting for support
« Reply #1 on: June 18, 2024, 11:56:04 pm »
First, you posted in the wrong section on the forum, so I almost didn't see it. Second, be sure to check your spam to see if a response didn't end up there.
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Captain Kevin

virtuali

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Re: Waiting for support
« Reply #2 on: June 19, 2024, 12:25:39 pm »
You contacted support yesterday, a 4:41 AM so yes, it's usually customary to wait AT LEAST 24 *business* hours ( that is, taking into account Timezones as well ), before complaining you haven't been replied to.
« Last Edit: June 19, 2024, 12:30:16 pm by virtuali »
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