Forum is the correct place, yes, short of actually e-mailing them. I have no idea why you would be having issues. I also have no clue of who they have available for support, but during the time I've been here, I've only ever seen Umberto respond. The only time I ever really respond is if it's something simple that I know how to solve, otherwise I just don't.
I don't understand why Umberto is not aware of this. I'm not the only one having this problem. Have you not read that that are many here that are having the exact same problem as I am, including in this thread? The message says that the addon, which is apparently the Maddog X, is causing the script engine to restart, but it never restarts when I click YES. I get the same message again and prompts me to run the error log. I have attached that error log in my post. One is the diagnostic and the other is the panic log. The panic log is in one of my replied post in this thread. The GSX menu has disappeared and pressing the CTRL+F12 key no longer works. There are several people in this thread that are having the exact same problem. Everything was working fine until I ran the Live Update and that's when the problem started. After the Maddog X has completely loaded, here's the message I'm getting:
The addon <unknown> is causing the Couatl Scripting Engine to restart. Please run Live Update.
Do you want to open log to see error details?
All I ask is that I get support about my problem. I can't see how Umberto would not know about this when it's being posted just about everyday for the past few days. I paid for this product and I should get support when it's not working properly. I just don't understand why Umberto is not aware of this, or if he is aware of this and working on it. I don't know what's going on and I'm just in the dark about everything because I haven't heard anything from Umberto. I and many others have attached an error log proving that this is a problem and I'm very upset about this that I can't get any support regarding this issue.
Ken.