Pilot and crew don't boarding

[Dcamp70]

Recently this problem occurs to me: when I select the Request Boarding option, the menu with the pilot or crew boarding request is no longer shown. Boarding is activated immediately with the indication of the timer for passengers (I set a delay between crew and passengers of 10 minutes) and pilots and crew are not seen arriving and boarding.

[virtuali]

If the airplane you are using has set variables to control whether you want to board pilots or not, you won't see the menu. Would be useful to know which airplane you used and, if it's the Fenix, if you used the Fenix2Gsx program, which can control that as well.

[Dcamp70]

The airplane is pmdg 737-800.
I've been using it for over a year but before this last period I never had this problem.  In particular, the lack of the boarding menu occurs when the plane is connected to the finger

[virtuali]

You said you don't have the menu on Boarding but, where exactly happened?

At the start of a session, or after landing and doing a 2nd leg? Because, if you landed and haven't selected the option to Deboard pilots, if you then select Boarding, it won't ask, because it "knows" the crew is already on board.