Author Topic: MSFS PMDG 777 hanging  (Read 1187 times)

charliegoulding

  • Newbie
  • *
  • Posts: 9
MSFS PMDG 777 hanging
« on: July 17, 2024, 07:55:03 pm »
Hi, ~I have had several hangs doing the same flight climbing out of EPGH, sometimes I can pan the screen but mostly the system hangs and the only way to stop it is to end close the application. I haver been onto PMDG and supplied this log information and they say that's what crashed MSFS, but I think this error is me force stopping MSFS and not the route cause which I believe happened a few minutes before this but there is no event in the log to show that. Can you please advise?

Log Name: Application
Source: Application Error
Date: 17/07/2024 13:20:59
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: GAMES\Charlie
Computer: Games
Description:
Faulting application name: Couatl64_MSFS.exe, version: 4.8.0.5445, time stamp: 0x6656fa22
Faulting module name: ntdll.dll, version: 10.0.22621.3733, time stamp: 0x67ca8829
Exception code: 0xc0000374
Fault offset: 0x000000000010c8f9
Faulting process ID: 0x0x11B4
Faulting application start time: 0x0x1DAD843A8608296
Faulting application path: C:\Program Files (x86)\Addon Manager\couatl64\Couatl64_MSFS.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: a13030a9-33e2-4fdf-b73f-ac931b6984a0
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
0
2
100
0
0x8000000000000000

47262


Application
Games



Couatl64_MSFS.exe
4.8.0.5445
6656fa22
ntdll.dll
10.0.22621.3733
67ca8829
c0000374
000000000010c8f9
0x11b4
0x1dad843a8608296
C:\Program Files (x86)\Addon Manager\couatl64\Couatl64_MSFS.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
a13030a9-33e2-4fdf-b73f-ac931b6984a0

charliegoulding

  • Newbie
  • *
  • Posts: 9
Re: MSFS PMDG 777 hanging
« Reply #1 on: July 18, 2024, 01:18:11 pm »
What is the response time from support? Or am I in the wrong place?

charliegoulding

  • Newbie
  • *
  • Posts: 9
Re: MSFS PMDG 777 hanging
« Reply #2 on: July 18, 2024, 03:59:38 pm »
GSX Settings to Disable GSX in Cruise has fixed the problem. Not sure who needs to fix this though?

charliegoulding

  • Newbie
  • *
  • Posts: 9
Re: MSFS PMDG 777 hanging
« Reply #3 on: July 18, 2024, 05:53:37 pm »
PMDG support say if this is GSX there is nothing they can do.

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51237
    • VIRTUALI Sagl
Re: MSFS PMDG 777 hanging
« Reply #4 on: July 19, 2024, 04:22:32 pm »
As explained so many times, Couatl cannot crash the sim.

An external .EXE cannot crash another .EXE, this is something basic about how the Windows OS works, an .EXE don't have any access to the memory space of another .EXE, unless it attached itself to it posing as a Debugger, and Couatl doesn't do anything like that.

What is possible is the opposite. If the sim crashes for other reasons, it will MADE Couatl crash, because in order to exit cleanly, Couatl needs to receive a specific command via Simconnect the sim has quit. If the sim crashes abruptly, it won't send the normal quit message to it, which would trigger some extra memory cleanup Couatl must do on itself, which if not done, will result in Couatl crashing. Not that this matters much after the sim crashed because Windows itself will clean up the memory.

That's why you see the event related to Couatl.exe in the Event Viewer: it was made to crash because the sim crashed for other reasons, so you can be easily misled thinking Couatl was the cause, but it's not. It cannot, because as a regular .EXE, it doesn't have any way to make the sim crash. But the sim can crash it.

charliegoulding

  • Newbie
  • *
  • Posts: 9
Re: MSFS PMDG 777 hanging
« Reply #5 on: July 20, 2024, 12:04:41 pm »
Thank you. It's just the attitude of the support at PMDG (the hole isn't in our end of the boat).

WestIandian86

  • Newbie
  • *
  • Posts: 35
Re: MSFS PMDG 777 hanging
« Reply #6 on: July 20, 2024, 09:07:21 pm »
As explained so many times, Couatl cannot crash the sim.

An external .EXE cannot crash another .EXE, this is something basic about how the Windows OS works, an .EXE don't have any access to the memory space of another .EXE, unless it attached itself to it posing as a Debugger, and Couatl doesn't do anything like that.

What is possible is the opposite. If the sim crashes for other reasons, it will MADE Couatl crash, because in order to exit cleanly, Couatl needs to receive a specific command via Simconnect the sim has quit. If the sim crashes abruptly, it won't send the normal quit message to it, which would trigger some extra memory cleanup Couatl must do on itself, which if not done, will result in Couatl crashing. Not that this matters much after the sim crashed because Windows itself will clean up the memory.

That's why you see the event related to Couatl.exe in the Event Viewer: it was made to crash because the sim crashed for other reasons, so you can be easily misled thinking Couatl was the cause, but it's not. It cannot, because as a regular .EXE, it doesn't have any way to make the sim crash. But the sim can crash it.

With the view from someone over on the PMDG site - this makes perfect sense and I appreciate this even more now.

I am still just annoyed for the crashing - as it happened more than once.
_____________________________
Regards,

kingnorris

  • Jr. Member
  • **
  • Posts: 67
Re: MSFS PMDG 777 hanging
« Reply #7 on: July 21, 2024, 05:55:49 pm »
Don't know if this is related, but I had several freezes with their 737 (had sound, but screen and all buttons were frozen and I too had to force close the sim) and the solution I found was to switch AI to offline in the options.