Author Topic: Best way to get support regarding a purchase/transaction?  (Read 1102 times)

MediumRareBaku

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Best way to get support regarding a purchase/transaction?
« on: February 13, 2023, 09:37:44 pm »
I attempted to contact Digital River GmbH last month via their contact form, as their website instructs, about a purchase that I had made in 2021 but have not heard back from them. Is there a more direct way to contact them about order questions?

virtuali

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Re: Best way to get support regarding a purchase/transaction?
« Reply #1 on: February 13, 2023, 09:41:12 pm »
This is the most official support page we know of:

https://www.mycommerce.com/shopper-support/

MediumRareBaku

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Re: Best way to get support regarding a purchase/transaction?
« Reply #2 on: February 13, 2023, 09:45:58 pm »
That's the one I used and have not heard back now for the better part of a month.