Request deboarding or jetway do not work

[Freccia]

Hi, I've had the problem I wrote in the subject for a few weeks: when I arrive at a gate, I park perfectly and turn off the engines. Then I ask for the jetway to be connected (or I click request deboarding directly) and nothing happens.

To get everything working I have to click restart coutal.

Any advice on how to fix this problem?

Thank you.

[virtuali]

Does the same jetway (with the same airplane, parked exactly in the same position) works if you call it from the default ATC menu ?

[Freccia]

I've never used the ATC menu, and until a few weeks ago it worked perfectly.

Anyway I will try

[virtuali]

I've never used the ATC menu, and until a few weeks ago it worked perfectly.

The reason why I asked to try with the default ATC, was to TEST if the jetway there really doesn't work.