This is a different problem

[diceflo]

Hi, I don't have either of those. I don't have the couatl.err and I don't even have the %APPDATA%\Virtuali folder. I have rebooted about 5 times now. Do you think we are getting close and have you run across this before. Thanks

[virtuali]

Interesting, if there's not even the folder, it might be that Couatl.exe never started  so, at least, this ensure that, whatever the problem is, is external to it, because it hasn't even got a chance to start.

Check the following things:

- You are not running FSX.EXE into any of the Compatibility modes. Right click on the FSX.EXE file, select Properties, check the Compatibility tab, everything should be turned off, which is the default setting.

You can try to activate the Simconnect diagnostic mode, this way:

Open notepad, and copy the following text:

Code: [Select]

[SimConnect]
level=verbose
console=1
RedirectStdOutToConsole=1
OutputDebugString=1
; file=c:\simconnect%03u.log
; file_next_index=0
; file_max_index=9


Save the file as SIMCONNECT.INI in this folder:

Documents And Settings\YOUR LOGIN NAME\Documents\Microsoft Flight Simulator X Files

At the next FSX launch, you should see a text window with diagnostic message, that should tell you what's going wrong. Let me know what you are getting, so we can have an idea what's happening.

[diceflo]

Still no luck, do I have to do something in the addon manager? fs2004 didn't have that so I am confused. All my sliders are to the right in FSX.

[virtuali]

Still no luck

That wasn't supposed to fix the problem. It's a diagnostic, you are supposed to report what did it say, as I've said in the previous message:

At the next FSX launch, you should see a text window with diagnostic message, that should tell you what's going wrong. Let me know what you are getting, so we can have an idea what's happening.

do I have to do something in the addon manager? fs2004 didn't have that

There's an Addon Managen in FS9 too. But you don't have any Addon Manager problem, since you said it's visible on the menu bar. What is new in FSX, is the Couatl program, and this is the one it's not starting.

Please, try to launch that report, it might help understanding what's happening.

[diceflo]

well you will never guess what happened now. I unistalled my anti virus AND downloaded the files again BUT I downloaded from internet explorer instead of firefox. I think firefox scan downloads for viruses and it was blocking it. It downloaded fine with firefox but maybe not "complete". I thought I would let you know because you have been so helpful and I want to help someone else who may have this problem. It is a big problem because I read all the product forums and every forum has some post concerning no buildings showing. I suspect others may be having the same issues. I am ready to keep buying more sceneries. I have been using FSX default airports which aren't that bad but even just seeing the jetways in the scenery made me hope that I would be able to use them. It is one of the best out there and I am so happy, now I can also buy any scenery that comes out from you. I will remain a loyal customer because of the scenery quality and your efforts to help me no matter what. Other companies would just say uninstall FSX or check for the answer online, but you tried to help and responded quickly and all your potential customers should know this.