PMDG 737-700 No Fuel loading animation **SOLVED**

[smoothchat]

When I request fuel with the PMDG 737-700, the truck arrives but does not do the fuel load animation. Instead, GSX prompts me to enter the fuel load via the FMC, once done, the fuel truck simply departs.

Is there a way to get the fuel truck to do the animation?

[virtuali]

 The important thing with a plane with a custom refuel system is that you do this sequence:

- Call the GSX Fuel Truck

- Don't change the fuel until it arrives and tell you to use the Fuel system of the airplane. I believe there's a voice telling you this.

- Now you can change the fuel quantity, which must be higher than when you called the GSX truck, otherwise it will go away assuming you don't need it anymore.

[smoothchat]

Thankyou.  I understand this, but the refueling animation does not play (the driver does not attach the fuel hoses to the plane etc)

[virtuali]

Thankyou.  I understand this, but the refueling animation does not play (the driver does not attach the fuel hoses to the plane etc)

You said the truck just goes away. And this happens because the quantity you entered is not higher than the quantity you had when you called the GSX Fuel truck. Or, you changed the quantity when the Fuel Truck was on the way.

[smoothchat]

Thankyou, I think I have not explained it very clearly. (as per the subject heading) 

I understand how it works. 

My question is that the truck driver does not attach the hoses to the 737. 

The truck arrives, and then immediately asks me to set the fuel via the FMC. I can set the FMC to "FULL" and the truck will remain while the fuel loads, but the driver does not do the fuel animation (attaching the hoses etc)

[virtuali]

The truck arrives, and then immediately asks me to set the fuel via the FMC. I can set the FMC to "FULL" and the truck will remain while the fuel loads, but the driver does not do the fuel animation (attaching the hoses etc)

Have you enabled the "Always refuel progressively option" ?

[smoothchat]

Yes.  I will reload and try again. Perhaps I got the flow confused.

[smoothchat]

I have reloaded the sim and confirmed that the refueling animation does not play with the 737-700.

I have enabled "Always refuel progressively option" and chosen "FULL" fuel so the truck remains and GSX displays the fuel progress.

I can provide a video if required.

Note: I am using a 3rd party airport  and have disabled the Jetway for this airport (YMML) via FSDT Installer, perhaps that is the cause? I will test and report back.

Thanks for your assistance.

[smoothchat]

Nope, after returning everything to default, the fuel loading animation still does not occur with the PMDG 737-700.  The fuel load occurs and GSX displays the progress, but the driver remains in the truck.

Perhaps GSX does not fully support the PMDG737 for the fuel (no animation).  Also, I have orften noticed, that while the fuel is loading, the GSW can not be made to appear (even if I toggle the menu).

[virtuali]

Nope, after returning everything to default, the fuel loading animation still does not occur with the PMDG 737-700.  The fuel load occurs and GSX displays the progress, but the driver remains in the truck

Sorry, it's very late, and I haven't slept since 24 hours. It's entirely normal the PMDG 737 won't use a crew animation: the refueling point under the wing is too low for the platform, so it will use a different truck with no crew.

To use the crewed vehicle, the refueling point must be at least 3.00 mt. for the Tanker and at least 3.40 for the Hydrant used on Gates. GSX Manual, Page 17, labeled "IMPORTANT"

[smoothchat]

Thanks.  Have a good sleep tonight.  Cheers