GSX crashes (fuel price host name)

[hkhoanguyen]

Hello,

I don't know if there is any issue fetching fuel price issue ?

Everytime I call GSX Refueling, GSX Crashes and I have this error : (just wonder why fuel price issue could cause GSX Crashes ? could we just put empty or 0 instead ?

GSX is allowed in Firewall.

Thanks:

Loading airport EGNM from E:\FlightSim\Documents\Prepar3D v5 Add-ons\ORBX EGNM Leeds Bradford v1.0.1 P3Dv5\ORBX\FTX_EU\FTX_AA_EGNM\scenery\EGNM_ADEP4_TRB_NoStatics.bgl
Loading user customizations from C:\Users\hkhoanguyen\AppData\Roaming\Virtuali/GSX\egnm-zjghau.ini
User collision geometries reloaded
Changed AVATAR id (0)
SharedMemInterface connected
Creating model cache...
Model cache loaded
Added Menu SubItem "Customize airport positions..." (parentId 83, id 99)
Added GSX customized bgl jetway for Gate 7
Added GSX customized bgl jetway for Gate 8
onEnteredAirport EGNM
aircraftEngaged
GSX variables RESET
Requested assistance services at Parking 12
Couldn't resolve Fuel price host name
Couatl.UrlopenError: Invalid easy handle
{'Airport': 'EGNM', 'Requested assistance services at': 'Parking 12', 'User Pos': (53.868763888908646, -1.655494444438402, 201.516 m, 2.51625 m, 1.2388503407610152, 0.015339653007686138, 0.011344640515744686, 0.0003715140717661009, 2.5511759651184085, 1.0)}

[virtuali]

I don't know if there is any issue fetching fuel price issue ?

Of course, it has already being discussed here:

http://www.fsdreamteam.com/forum/index.php/topic,26416.msg172778.html#msg172778

Fact you see that log, indicates you haven't run the latest update. Always check for updates before reporting a problem, chances are it was already solved.

[hkhoanguyen]

I don't know if there is any issue fetching fuel price issue ?

Of course, it has already being discussed here:

http://www.fsdreamteam.com/forum/index.php/topic,26416.msg172778.html#msg172778

Fact you see that log, indicates you haven't run the latest update. Always check for updates before reporting a problem, chances are it was already solved.

Hello,

I did run the update everytime I think sth is wrong but :

When I run FSDT Live update on Desktop, after checking some files it quits automatically and in Event Viewer I see these errors :

Application : Couatl_Updater2.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.IO.FileLoadException
   à Couatl_Updater2.Product.CheckLicense(Boolean)
   à Couatl_Updater2.Product..ctor(System.String, System.String, System.String, System.String, System.String, System.String, System.String, System.Action, Couatl_Updater2.Product, Boolean)
   à Couatl_Updater2.MSFSProduct..ctor(System.String, System.String, System.String, System.String, System.String, System.String, System.String, System.String, System.String, Int32, System.Action, Couatl_Updater2.Product, Boolean, System.String)
   à Couatl_Updater2.Program.Main(System.String[])

and

Nom de l’application défaillante Couatl_Updater2.exe, version : 2.0.2.40, horodatage : 0x62c226c0
Nom du module défaillant : KERNELBASE.dll, version : 10.0.22000.739, horodatage : 0x36da339b
Code d’exception : 0xe0434352
Décalage d’erreur : 0x0013f192
ID du processus défaillant : 0x4d68
Heure de début de l’application défaillante : 0x01d88f726db4129a
Chemin d’accès de l’application défaillante : E:\Program Files (x86)\Addon Manager\Couatl_Updater2.exe
Chemin d’accès du module défaillant: C:\Windows\System32\KERNELBASE.dll
ID de rapport : 5645e6b1-0e40-409f-9ecd-e530e55afa15
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

I think i saw these errors once, but don't remember what it caused, how to fix it

Thanks

[virtuali]

I think i saw these errors once, but don't remember what it caused, how to fix it

Something wrong with registering some .NET libraries on your system. Please contact support by email, I need to to log the installer, no use continuing here.

[hkhoanguyen]

I think i saw these errors once, but don't remember what it caused, how to fix it

Something wrong with registering some .NET libraries on your system. Please contact support by email, I need to to log the installer, no use continuing here.

Hello, which email I can send to for support ? Thanks

and if it is about missing .net framework I dont think so, as I have it already installed and it has been running OK since last month until today

I also note that there are two errors the first one is about CheckLicense which relates to MSFS Product in the error :

Application : Couatl_Updater2.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.IO.FileLoadException
   à Couatl_Updater2.Product.CheckLicense(Boolean)
   à Couatl_Updater2.Product..ctor(System.String, System.String, System.String, System.String, System.String, System.String, System.String, System.Action, Couatl_Updater2.Product, Boolean)
   à Couatl_Updater2.MSFSProduct..ctor(System.String, System.String, System.String, System.String, System.String, System.String, System.String, System.String, System.String, Int32, System.Action, Couatl_Updater2.Product, Boolean, System.String)
   à Couatl_Updater2.Program.Main(System.String[])

is that something relating to MSFS messed up the activation ?

[virtuali]

Hello, which email I can send to for support ? Thanks

The address listed:

- In your purchase receipts

OR

- In the "Contact Us" page of this site

OR

- The small mail icon under my forum avatar.

They all point to the same support email address.

and if it is about missing .net framework I dont think so, as I have it already installed and it has been running OK since last month until today

Nowhere I said you are missing the whole .NET framework, but maybe other libraries we install are.

I also note that there are two errors the first one is about CheckLicense which relates to MSFS Product in the error :

It might be a file that is included in the installer that for some reason you are still missing, which is not normal, but might have been blocked by the antivirus/firewall, it's impossible to say from that error log.

Which is why, I asked to contact my by email, and it's not use continuing here: I need to to send instructions how to log the installation, and this is a forum, not a realtime chat, so it's extremely inefficient and time consuming and very confusing for other users as well trying to deal with your specific problem.

[hkhoanguyen]

Ticket support sent