I am unsure whate you mean by the above term
A custom profile is created in your %APPDATA%\Virtuali\GSX folder each time you change something using the GSX editor, like a custom pushback route, or a change in the vehicles starting positions, or a change in the preferred operator. Have a look at your log, it shows the name and the path of your customization file.
Again I am unsure as to the meaning of this. For me the sim does not crash and I can go ahead and fly as planned. I just am unable to gain access to the GSX menu
Well, if you are sure the sim didn't crash on that session, it means that for some reason the connection between GSX and the sim was interrupted. Strictly speaking, GSX is not trying to understand if the sim *really* crashed, but only if the communication with it stopped, which from its point of view is the same, is the sim stopped talking to us, it might as well crashed, the end result it's the same: GSX cannot work with a sim that stopped talking to it. That's why there's a question mark on the log message:
"Connection with Prepar3D v5 lost (has it crashed?)"
So, perhaps it didn't crash, but it surely had an issue with communication. This might be a DIFFERENT issue to the one I'm still waiting for a report with a log made without a custom profile, the Simconnect communication might be interrupted for one of these reasons:
- The sim crashed. Ok, you said it hasn't, so we might skip this
- The antivirus/firewall is blocking communication between the sim and the app, because it might be seen as potentially dangerous ( it obviously isn't, but there's no end of how bugged antivirus are. In some cases, they are seen as internal networking activity, because it can run on TCP/IP as well, depending on the configuration )
- Another add-on is doing something wrong with Simconnect, causing to fail, for example spamming it with too many commands in too few time, so the sim cannot keep up with all the requests, and it drops communication with GSX, which detects it as a possible crash, even if it isn't. We have seen this with 3rd party weather engines, camera utilities, etc.
You keep mentioning the Q400. Does this mean you have these issues with only that airplane, or it's the only one you tested ? Is it any different with another airplane ?