Products Support > Geneva FSX/P3D
LSGG Activation problem
Mariusz:
Welcome !
I am having trouble activating your LSGG Geneva product on Fs-X Steam. The information is contained in the screen. I am writing that I have an antivirus blockade, but I do not have any virus, Windows 10 is a newly installed system. I already have enough of your products, there are always problems with them and I do not know if I will be demanding a refund for such defective software. Geneva Airport is accessible through other companies on Simmarket. Why should I pay for something that gives me eternal problems. I am asking for help in resolving this issue and if not, I am asking for a refund. Regards Mariusz from Poland. And I have one more screen, if I bury something in the Addon Manager folder, the Couatl_Updater file, in Fs-X Steam, this message appears to me in the second screen
virtuali:
--- Quote from: Mariusz on February 23, 2022, 03:21:11 pm --- I am having trouble activating your LSGG Geneva product on Fs-X Steam. The information is contained in the screen. I am writing that I have an antivirus blockade, but I do not have any virus, Windows 10 is a newly installed system.
--- End quote ---
First, it seems you are confusing the antivirus with the virus. I'm sure you don't have a virus, but that's not what the message says. It says to configure the ANTI-virus and add the WHOLE Addon Manager folder to the antivirus Exclusions.
So yes, under a newly Windows 10 system, you do have an ANTI-virus, and you should configure it properly, the run the FSDT Live Updater again.
If that doesn't fix it, as discussed in many other threads:
- Download and install the new FSDT Universal Installer, the link is on the NEWS section of the front page.
- While you still can't reinstall an FSX product with it ( which is not needed, since the installers are always freely available ), you can use it to UPDATE the products, after you configured the antivirus properly.
Mariusz:
I do everything right 30 minutes ago I downloaded the new GSX Level 2 Expansion and LSGG installers, I wrote not a virus but an anti-virus and I do not have any anti-virus program installed. I cannot solve this problem and neither can you. Please can I have my money back. I will not bother with your products, you have me in your database and please return the money for the scenery bought from you.
virtuali:
--- Quote from: Mariusz on February 23, 2022, 04:06:07 pm ---I do everything right 30 minutes ago I downloaded the new GSX Level 2 Expansion and LSGG installers
--- End quote ---
You are not saying if you did what I suggested: download and install the new Universal Installer to UPDATE the products AFTER you installed them using their normal installer.
--- Quote --- I wrote not a virus but an anti-virus
--- End quote ---
Maybe you meant something else, but THIS is what you wrote:
--- Quote --- but I do not have any virus,
--- End quote ---
--- Quote --- and I do not have any anti-virus program installed.
--- End quote ---
Sure you have, every new Windows 10 installation comes with the Windows Defender antivirus so, please, do as I asked and use the new Universal Installer to UPDATE the products AFTER you installed them and be sure you add the WHOLE Addon Manager folder to the antivirus Exclusion.
--- Quote --- I cannot solve this problem and neither can you.
--- End quote ---
Maybe you can't solve the problem, but I surely can, and I'm trying to tell you how to do that, so can too.
--- Quote --- Please can I have my money back. I will not bother with your products, you have me in your database and please return the money for the scenery bought from you.
--- End quote ---
You are not obviously getting any refund, because all our products are available IN TRIAL VERSION. The whole point of having a TRIAL Version is that you can TEST them BEFORE purchase, to be sure they work on YOUR system. That's why we don't do any refunds on the premise the product "doesn't work", both because it clearly does, but also because we allow you to test if works on YOUR system too, with the TRIAL.
But that's not the point, the point is, if you follow my advice, the products WILL work.
Mariusz:
I disabled the Defender gpedit.msc command and so on. I downloaded the new FSDT installer and I am sending the screen I activated the LSGG and there is still nothing to the airport buildings and the message TRIAL !!!!!!!!!!!!!!!
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