FSDT Live Updater keeps crashing

[virtuali]

I modified from .log to .txt

That's why I said to ZIP IT, so you could attach it without having to rename it.

In any case, the log clearly shows the problem is either your firewall or your antivirus blocking the updated, because your version of Couatl is VERY old, it's build 4475, when the current one that has been online since months ( and hasn't changed in this update ), it's 4612.

You said you installed from the official installer, do you mean you downloaded it again, or you used an old installer you had before ? Because, with the new installer, it's impossible to have an old version, since the current installer contains the current version so, you should end up with that one, even if the firewall or antivirus is blocking the subsequent updater.

If, instead, you used an older installer, this should work too, but than it would explain why you have an older version of the .exe: the updater which the installer runs at the end has been blocked, not entirely ( so it's likely the antivirus, not the firewall ), but some files has been updated, and some have been blocked, and when there's mix-up of version, the program will never work.

So yes, looking at your logo, it's clear why it doesn't work ( outdated version ), and it's likely caused by the antivirus blocking parts of the update process that happens at the end of the installation.

[virtuali]

I run D:\Games\Addon Manager\Couatl_Updater2.exe /LOG but log.txt is empty

Are you sure the updater closed ? If yes, it's likely the error happened too quickly after logging started, so it didn't had any chances to log anything.

Try to run the FSDT Live Update again, and try logging again, I've added extra log information in an updated version.

Run the FSDT Live Update from the Desktop icon first, and then run the updater2 from the command line, if you don't do that, you won't get the updated updater.

Hopefully, the updated updater should log more but, I'm fairly sure it's a problem of some of your .NET libraries missing.

[simone.catalano2511]

How I'm trying to stop all antivirus again and re-download the software

[virtuali]

How I'm trying to stop all antivirus again and re-download the software

Nowhere I said to stop the antivirus. No antivirus can be really "stopped", because its low-level service is still running so, unless you completely uninstall it, it's not possible to stop it.

That's why we never suggested to stop the antivirus but, instead, adding the WHOLE Addon Manager folder to the antivirus EXCLUSIONS.

And yes, we had some users that recently reported some antivirus even ignored the Exclusions, in that case I would suggest switching to a more reliable one.

[mokeiko]

“Configure the antivirus to add the whole Addon manager to the antivirus Exclusions.“

I’m sorry, what do you mean by “WHOLE ADDON MANAGER”?

Thanks again for any help

Francisco

[rybinpv]

I've reinstalled the system twice over the past year, each time from scratch. GSX is the plugin with which there were no problems at all.
Now I tried to roll back the latest updates and reinstall them, the update still does not work and, accordingly, GSX is not installed.
The log file is created empty.

[blackasdf]

Same issue here, just did a complete new install and live update is not launching, also P3D does not start couatl automatically. Everything is set up correctly, worked fine a month ago when i reinstalled from scratch. No antivirus, no missing libraries. Couatl updater log command from command line creates an empty Log.txt file.

[rybinpv]

Since there are already several people with this problem, perhaps the developer will pay attention to us

[plguzman]

Same thing here. Got error after the passenger walking update, decided to reinstall and now it wont run LiveUpdate. The software is even getting problems to register.

[Flyguy767]

Same here having the issue. Nothing working .Previous installations worked perfectly fine. Firewall off, Antivirus off( disabled), installed outside of Program Files folder, still nothing.

.Net seems to be updated to 4.5
C++ libraries all installed

Its either in installer error or a rogue Windows Update ( which does not surprise me)

I have KB5009647 installed - wondering if anybody else does also and experiencing this

Tried to update Windows again , but tells me " all up to date"

Strange that my last installation on Dec 26 worked fine with no errors.

Hope this gets resolved soon , now all my FSDT programs do not work.

Also had a Failed SHA256 error in the log


After trying to run Live Update and opens and close ( with nothing happening)

I went into Windows Event viewer and noticed the following:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>
  <Provider Name=".NET Runtime" />
  <EventID Qualifiers="0">1026</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2022-02-12T18:32:07.7173558Z" />
  <EventRecordID>1898</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>DESKTOP-5PI0QJO</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Application: Couatl_Updater2.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.FileNotFoundException at Couatl_Updater2.Product.CheckLicense(Couatl_Updater2.FrmMain) at Couatl_Updater2.Program.Main(System.String[])</Data>
  </EventData>
  </Event>



- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>100</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2022-02-12T18:38:42.0724550Z" />
  <EventRecordID>1907</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>DESKTOP-5PI0QJO</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Couatl_Updater2.exe</Data>
  <Data>2.0.2.15</Data>
  <Data>6207d150</Data>
  <Data>KERNELBASE.dll</Data>
  <Data>10.0.19041.1526</Data>
  <Data>d9a6be6b</Data>
  <Data>e0434352</Data>
  <Data>0012b812</Data>
  <Data>f40</Data>
  <Data>01d8203fc2048de6</Data>
  <Data>C:\Program Files (x86)\Addon Manager\Couatl_Updater2.exe</Data>
  <Data>C:\Windows\System32\KERNELBASE.dll</Data>
  <Data>f941f546-1580-4f45-9e5d-c0468f3c6129</Data>
  <Data />
  <Data />
  </EventData>
  </Event>


Thanks for looking at this and hopeully i can get this working again!

[rybinpv]

I am also thinking about update KB5009647. I tried deleting it - doesn't help.

[blackasdf]

This is what my event viewer errors look like:

Faulting application name: Couatl_Updater2.exe, version: 2.0.2.15, time stamp: 0x6207d150
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1526, time stamp: 0xd9a6be6b
Exception code: 0xe0434352
Fault offset: 0x0012b812
Faulting process id: 0x1234
Faulting application start time: 0x01d8204dd86a0939
Faulting application path: D:\Addon Manager\Couatl_Updater2.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: d8eb61b0-2b1a-4f76-aeb2-41239000a510
Faulting package full name:
Faulting package-relative application ID:

Application: Couatl_Updater2.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at Couatl_Updater2.Product.CheckLicense(Couatl_Updater2.FrmMain)
   at Couatl_Updater2.Program.Main(System.String[])

[mokeiko]

Same issue here, just did a complete new install and live update is not launching, also P3D does not start couatl automatically. Everything is set up correctly, worked fine a month ago when i reinstalled from scratch. No antivirus, no missing libraries. Couatl updater log command from command line creates an empty Log.txt file.

This is my exact situation except everything was working until 3 days ago after updating to Windows10 21H2 and a new installation to Prepar3D_v5_Professional_5.3.17.28160

Francisco

[mokeiko]

This is what my event viewer errors look like:

Faulting application name: Couatl_Updater2.exe, version: 2.0.2.15, time stamp: 0x6207d150
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1526, time stamp: 0xd9a6be6b
Exception code: 0xe0434352
Fault offset: 0x0012b812
Faulting process id: 0x1234
Faulting application start time: 0x01d8204dd86a0939
Faulting application path: D:\Addon Manager\Couatl_Updater2.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: d8eb61b0-2b1a-4f76-aeb2-41239000a510
Faulting package full name:
Faulting package-relative application ID:

Application: Couatl_Updater2.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at Couatl_Updater2.Product.CheckLicense(Couatl_Updater2.FrmMain)
   at Couatl_Updater2.Program.Main(System.String[])

Same here as well. Unable to use any of the FSDT airports for now.

Francisco

[ArslanTuregun]

Same problem here.