MSFS Upgrades

[wiss]

Please contact support and clarify:

- which product for P3D you own

- which product for MSFS you want to buy

Hello Umberto, I already sent an email more than once to support but I didn't get any answer yet. Is there any other way to get those upgrades?

Thanks

[walterg74]

Curious about this too. I am pretty sure Umberto is assuming we all got emails thinking we purchased straight from the site.

In my case at least some had been purchased at a store.  Do we not qualify for upgrade discounts?

[virtuali]

In my case at least some had been purchased at a store.  Do we not qualify for upgrade discounts?

If you bought on Simmarket, if you have a product that qualify for the upgrade, it will show up automatically when buy the new one.

[rhadamantys]

Hello, when I try to open my received discount links I got a message like that : "This product don't exist ! At least one of the requested product not exist."

I have the same issue for my whole discount links.

Please help me

Regards

[virtuali]

Hello, when I try to open my received discount links I got a message like that : "This product don't exist ! At least one of the requested product not exist."

You must contact support, because we are switched to a different ecommerce platform (from Digital River to Fastspring) so all previous discount offers are no longer active.

[rhadamantys]

Hi Umberto,

Thank you for reply. I already sent an email to support but unfortunately no reply received actually.

Best Regards

[virtuali]

Thank you for reply. I already sent an email to support but unfortunately no reply received actually.

Email will be replied in due time. No need to point out here if they haven't, especially considering you sent it during a weekend.

[rhadamantys]

Ok I will wait then.

[rhadamantys]

Hello Umberto, after one week that I sent an email to support still no reply. May be I made a mistake about the support email address? Can you confirm me if you received my mail ?

Thank you

[virtuali]

Your issue will be dealt with as soon as possible.

[rhadamantys]

Hello Umberto, any news regarding my issues?