I just re-sent the email. Please check to see if it has reached you.
I don't know why you are posting again here, saying you "just" re-sent the email now, when you have been already replied to two days ago, you replied to it, and you have been replied to again earlier today, several hours before this post of yours.
Since you seem to have email problems, as if you receive emails with a delay, I'll repeat again what I wrote to you in the email of several hours ago:
You are probably confusing GSX with GSX Level 2. In your email, you posted a screenshot with a message that should have made this clear to you. The message said:
"GSX Level 2 remains in trial mode until GSX is purchased"
Isn't the message clear enough ? GSX Level 2 is an EXPANSION to GSX, they are activated separately, each one with its own activation key. In the screenshot you sent by email, you show ONLY GSX Level 2 as Active, clearly indicating you never had any problems activating GSX Level 2, but nowhere in your email there was any indication you ever activated the base GSX, which probably isn't.
Since GSX Level 2 is an EXPANSION to GSX, it won't work alone, you must also activate the base GSX. That what the message is telling you: even if GSX Level 2 is active, it will still work in trial until GSX *itself* is activated too, with its own separate activation key.