Author Topic: Registration  (Read 2857 times)

ddressel

  • Newbie
  • *
  • Posts: 29
Registration
« on: April 14, 2020, 08:23:43 pm »
hi,
I bought GSX Level 2 at simMarket
Did an installation on a new machine, but Addonmanager doesn´t accept the simMarket-serial
What to do

Dieter

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51452
    • VIRTUALI Sagl
Re: Registration
« Reply #1 on: April 14, 2020, 09:56:46 pm »
Be sure you select GSX Level 2 for activation BEFORE pressing the "Register Serial" button of the Addon Manager.

ddressel

  • Newbie
  • *
  • Posts: 29
Re: Registration
« Reply #2 on: April 14, 2020, 11:06:07 pm »
GSX2 is selected, GSX is activated, when I try to activate GSX2 a License Wizard opens and tells me my license failed to avtivate `cause the license is already activated.
Unfortunately I couldn´t de-activate the license from my old PC.
Any suggestions?
Dieter

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51452
    • VIRTUALI Sagl
Re: Registration
« Reply #3 on: April 14, 2020, 11:28:45 pm »
a License Wizard opens and tells me my license failed to avtivate `cause the license is already activated.

From our FAQ page, you can access to this Self-Help site:

https://qlm1.net/virtualisoftware/qlmcustomersite/

If you go there, you'll see there's a Deactivate feature available.


Quote
Unfortunately I couldn´t de-activate the license from my old PC.

Of course you can. The "Computer ID" there is OPTIONAL, and I believe the sites says that.

ddressel

  • Newbie
  • *
  • Posts: 29
Re: Registration
« Reply #4 on: April 15, 2020, 08:21:00 am »
hi,
de- and reactivation were succesful, but in which product folder shall I place the LicenseFile.xml?

Dieter

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51452
    • VIRTUALI Sagl
Re: Registration
« Reply #5 on: April 15, 2020, 01:48:32 pm »
de- and reactivation were succesful, but in which product folder shall I place the LicenseFile.xml?

I don't know what that file is for. The only thing you need, is your activation key. Are you trying an offline activation ?

ddressel

  • Newbie
  • *
  • Posts: 29
Re: Registration
« Reply #6 on: April 16, 2020, 09:10:45 am »
no everything works fine
thx for the help
Dieter