CTD as soon as i click on gsx menu or hot key **SOLVED**

[garrymol]

Hi
whenever i click on the gsx menu or hot key P3d shuts down i have reinstalled p3d 4.5 client,and also Gsx but it still happens
windows 10
P3d 4.5
pmdg 737

any advice please

Garry

[virtuali]

Do other applications with a standard Simconnect menu work ? For example SODE, using the TAB-S key ?

[garrymol]

thanks for your reply
if i go to menu in p3d and click test dll it comes up fine as does the Virtualli addon screen if i press anything else ie couatl settings or live update etx it shuts down straight away
sometimes i get the gsx loading info top of screen other times nothing

Thanks for your help

Garry

[virtuali]

if i go to menu in p3d and click test dll it comes up fine as does the Virtualli addon screen if i press anything else ie couatl settings or live update etx it shuts down straight away sometimes i get the gsx loading info top of screen other times nothing

It's impossible the simulator would CTD with the GSX menu, since the GSX menu is created from the Couatl.exe program which, by definition, CANNOT crash the sim, since an external .exe cannot crash the sim. A .DLL *could* possibly crash the sim, but you said the Addon Manager ( which IS a .DLL ), works fine.

There must be something else entirely that is crashing your sim. Possibly another addon that use the same hotkey to open ? Which other add-ons you have under the "Addons" menu ? Try to disable them ALL, using the "Options" -> "Add-ons" menu, except the FSDT Addon Manager, restart the sim and try again.

If that doesn't work, try to remove this folders:

%PROGRAMDATA%\Virtuali
%APPDATA%\Virtuali

then reinstall GSX.

[garrymol]

Hi
thank you so much all is working as it should
i deleted the files and reinstalled gsx  only other add on was fsuipc which i also updated dont know if that had any effect on the issue.
Once again thanks for your quick replies and help

Garry 

[garrymol]

sorry just went to start gsx and p3d crashed
will update shortly

[virtuali]

Please try without ANY other add-on, including FSUIPC. Disable everything, except the Addon Manager.

[garrymol]

its letting me customise aircraft and i can get to settings as soon as i click on pass controll p3d shuts down
not sure if this is any help

Log Name:      Application
Source:        Application Error
Date:          28/01/2020 15:06:16
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Home
Description:
Faulting application name: Couatl.exe, version: 3.2.0.4292, time stamp: 0x5e14e58c
Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x6dbf7eae
Exception code: 0xc0000409
Fault offset: 0x0009e6eb
Faulting process id: 0xacc
Faulting application start time: 0x01d5d5eb9792f68a
Faulting application path: d:\Program Files (x86)\Addon Manager\Couatl\Couatl.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: c65412c1-6f42-4d0d-9577-c45a17c7ef8b
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-01-28T15:06:16.893843800Z" />
    <EventRecordID>9160</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Home</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Couatl.exe</Data>
    <Data>3.2.0.4292</Data>
    <Data>5e14e58c</Data>
    <Data>ucrtbase.dll</Data>
    <Data>10.0.18362.387</Data>
    <Data>6dbf7eae</Data>
    <Data>c0000409</Data>
    <Data>0009e6eb</Data>
    <Data>acc</Data>
    <Data>01d5d5eb9792f68a</Data>
    <Data>d:\Program Files (x86)\Addon Manager\Couatl\Couatl.exe</Data>
    <Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
    <Data>c65412c1-6f42-4d0d-9577-c45a17c7ef8b</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

[garrymol]

when i disable all addons except add on manager there is no gsx option in the menu

Thanks

[garrymol]

latest after last crash

Log Name:      Application
Source:        Application Error
Date:          28/01/2020 16:37:21
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Home
Description:
Faulting application name: Couatl.exe, version: 3.2.0.4292, time stamp: 0x5e14e58c
Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x6dbf7eae
Exception code: 0xc0000409
Fault offset: 0x0009e6eb
Faulting process id: 0x292c
Faulting application start time: 0x01d5d5f843802cd2
Faulting application path: d:\Program Files (x86)\Addon Manager\Couatl\Couatl.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 126591e7-4e4c-46be-9d64-c4b4098504e2
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-01-28T16:37:21.188338500Z" />
    <EventRecordID>9265</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Home</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Couatl.exe</Data>
    <Data>3.2.0.4292</Data>
    <Data>5e14e58c</Data>
    <Data>ucrtbase.dll</Data>
    <Data>10.0.18362.387</Data>
    <Data>6dbf7eae</Data>
    <Data>c0000409</Data>
    <Data>0009e6eb</Data>
    <Data>292c</Data>
    <Data>01d5d5f843802cd2</Data>
    <Data>d:\Program Files (x86)\Addon Manager\Couatl\Couatl.exe</Data>
    <Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
    <Data>126591e7-4e4c-46be-9d64-c4b4098504e2</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

[virtuali]

when i disable all addons except add on manager there is no gsx option in the menu

This should't happen, since the Addon Manager add-on entry contains everything needed for GSX. Be sure you restart the simulator when you do this, and allow enough time to close it before restarting again.

This might indicate a conflict or a problem with your VC++ libraries, as if you needed another add-on that was compiled with an older/outdated version of the VC++ library to be started first, and that might explain the crash as well.

Try to uninstall all the following runtimes from the Windows Control Panel:

- Each and every instance of the MS VC++ 2005 redistributable

- Each and every instance of the MS VC++ 2008 redistributable

- Each and every instance of the MS VC++ 2010 redistributable

- Each and every instance of the MS VC++ 2013 redistributable

- Each and every instance of the MS VC++ 2015 redistributable

- Each and every instance of the MS VC++ 2017 redistributable

- Each and every instance of the MS VC++ 2019 redistributable

- RESTART WINDOWS

- Reinstall GSX

[garrymol]

hi Umberto,
followed your last instructions but still shuts down when i click on GSX checked event viewer after clearing the last logs and no errors showing this time ?

Garry

[virtuali]

I'm sorry, but something very wrong must happening in your install. Have you maybe updated P3D using only the Client ? if yes, it will surely cause problems, especially to applications with a menu, like GSX.

Try to download and install the P3D4.5 Content too.

If that doesn't work, uninstall the sim and reinstall using the Full installer. No, it will not require reinstalling any addons.

[garrymol]

Thanks Umberto
yes i have recently reinstalled client only so will try what you suggest and come back to you

[garrymol]

Umberto you was correct i reinstalled p3d content and all is back to normal now

many thanks for your help in resolving this issue i hope it might help someone else maybe any way great support from you

Garry