PMDG 737NGXU

[virtuali]

Aircraft data available from these sources: Internal Database
Aircraft data used by GSX: Internal Database

This means it's not possible you'll ever see either of the two vehicles ( Tanker or Hydrant ) that have a guy because, as I've said, the refuel point we configured for the PMDG 737-800/900u is set lower than the lowest ( 3.40 meters ) any of these two vehicles can reach, which means the smaller truck with no guy will appear.

I checked it now, and even with the airplane very light, with only 5% of Fuel, the refueling point height was set at 2.96 meters, which is lower than 3.40 and sure enough, I always get the smaller Fuel vehicle, the Isuzu 7296, which has no platform and no guy.

Be sure you restart Couatl before applying a new config. Switching airplane will do that automatically.

[Wothan]

I fixed it by editing the Airport Gate positions - un-checking underground fuel.
They where setup for underground fueling, which I'm sure that this airport (EKBI) doesn´t have anyway.

Now a small tanker arrives with no persons animated.

Note though that if the underground fueling is checked, then the Hydrant pump vehicle will arrive and couple hoses both to the ground and the aircraft, both hoses connected correctly on the ground well and to the aircraft wing, but one of the guy will be raised as if he where on an elevator and will hover above the wing - maybe something to look into, since the re-fueling port of the airvraft seems correct.

[cartayna]

Sorry to say, but GSX Aircarft editor tells:

Aircraft data available from these sources: Internal Database
Aircraft data used by GSX: Internal Database

I have removed all 737 profiles from: C:\Users\[user name]\AppData\Roaming\Virtuali\Airplanes\
Only profiles present are those for the, Maddog X, Majestic Dash 8 Q-400, PMDG 747-8's and PMDG-400's

There are no GSX.cfg files in the PMDG 747 NGXu aircraft folders (under Simobjects).

Note that I'm used to navigate through the P3D folder structure.


Finn Jacobsen

nothing wrong on mine.

[Wothan]

Sorry to say, but GSX Aircarft editor tells:

Aircraft data available from these sources: Internal Database
Aircraft data used by GSX: Internal Database

I have removed all 737 profiles from: C:\Users\[user name]\AppData\Roaming\Virtuali\Airplanes\
Only profiles present are those for the, Maddog X, Majestic Dash 8 Q-400, PMDG 747-8's and PMDG-400's

There are no GSX.cfg files in the PMDG 747 NGXu aircraft folders (under Simobjects).

Note that I'm used to navigate through the P3D folder structure.


Finn Jacobsen

nothing wrong on mine.

Note that it is Airport dependent. If "Undergroud Fuel" is checked for a stand, this issue might happen.

[cartayna]

Sorry to say, but GSX Aircarft editor tells:

Aircraft data available from these sources: Internal Database
Aircraft data used by GSX: Internal Database

I have removed all 737 profiles from: C:\Users\[user name]\AppData\Roaming\Virtuali\Airplanes\
Only profiles present are those for the, Maddog X, Majestic Dash 8 Q-400, PMDG 747-8's and PMDG-400's

There are no GSX.cfg files in the PMDG 747 NGXu aircraft folders (under Simobjects).

Note that I'm used to navigate through the P3D folder structure.


Finn Jacobsen

nothing wrong on mine.

Note that it is Airport dependent. If "Undergroud Fuel" is checked for a stand, this issue might happen.

dependent on what. the picture i have sent you is in an airport with the underground fuel on each stand. works on all. I dont get it.

[Wothan]

dependent on what. the picture i have sent you is in an airport with the underground fuel on each stand. works on all. I dont get it.

Right - with underground re-fueling enabled for the Gate, I also see that type of vehicle, which connects fine to the ground Fuel-Well and also connects the re-fueling hose to the wing at the right spot.
BUT for connection to the aircraft, they guy climbs up on the lift, the hose get's connected to the aircraft wing, but then he ascends and hovers above the wing as shown on my picture.

So what's on You picture is also what I saw with the underground fuel enabled, just with the twist that they guys starts to float high above.

[cartayna]

dependent on what. the picture i have sent you is in an airport with the underground fuel on each stand. works on all. I dont get it.

Right - with underground re-fueling enabled for the Gate, I also see that type of vehicle, which connects fine to the ground Fuel-Well and also connects the re-fueling hose to the wing at the right spot.
BUT for connection to the aircraft, they guy climbs up on the lift, the hose get's connected to the aircraft wing, but then he ascends and hovers above the wing as shown on my picture.

So what's on You picture is also what I saw with the underground fuel enabled, just with the twist that they guys starts to float high above.

And that can be avoided moving the refueling intake position further out of the wing. and that is why it does not happen to me i guess.
That the intake of the wing is not exactly there... and so many other things are not real .. i guess in real life, vehicles also do not crash with each other and the plane..

[Wothan]

And that can be avoided moving the refueling intake position further out of the wing. and that is why it does not happen to me i guess.
That the intake of the wing is not exactly there... and so many other things are not real .. i guess in real life, vehicles also do not crash with each other and the plane..

I´m sure You are right, but still this is by using the native (internal database) Aircraft profile, so one of the developers would have to do this.

***Edit***
Using another guy's profile for the PMDG 737 NGXu and with underground fueling enabled, it works fine. All animations look correct.
As You suggested, it seems that he has set the refueling point on the wing a tad further out.
Maybe something the developers should look into for the native one.

[virtuali]

The configuration file for the PMDG 737 is perfect, and the refuel point is on its correct location as in real life:



The problem was entirely different, and it was the configuration for the Fuel Hydrant which was set to minimum 3.0 meters instead of 3.40 as it should.

Since the PMDG 737 refuel point is 2.96 meters high, I guess a difference in weight ( I tried with 5% fuel to be as light as possible, but maybe you had a lighter payload as well ) resulted in the actual height from ground being higher than 3.0 meters, calling the Hydrant which really cannot work that low, and this explains why I couldn't reproduce the problem and you could.

The fixed file for the Hydrant is on Live Update now.

[cartayna]

dont suffer so much. there is a pack in my facebook page that has the 8 profiles for NGXu that works fine an all of them.

[virtuali]

dont suffer so much. there is a pack in my facebook page that has the 8 profiles for NGXu that works fine an all of them.

No need for that, since the internal configuration that comes with GSX is working perfect as it is.

As I already explained in my previous post, the problem was the configuration of the Hydrant itself, which was set to the wrong value, instead of the 3.40 meters it's supposed to be, so there's no need to move the fuel point to an unrealistic ( too outside ) position, just to "fix" that.

[cartayna]

yes, you explained perfectly but as you can see we posted exactly at the same time, so i could not have read your post.

[cartayna]

I will stil however use mine, since they are really working well, have adjusted stairs also that were not so good. Some were distant from the fwd door and too close or distant from the rear.  Also fine tuned the servce doors.

[virtuali]

I will stil however use mine, since they are really working well, have adjusted stairs also that were not so good. Some were distant from the fwd door and too close or distant from the rear.  Also fine tuned the servce doors.

The configuration files that comes with GSX for the new PMDG 737 have both stairs and service doors correct to the millimeter.

- Remove your files first and be sure GSX is using the internal data.

- Be sure you use the today's update, because one of the two PBR stairs also had its animation a bit off ( it's not entirely linear, as they usually are ), so you might have assumed the 737 config was wrong, but in fact it was one of the stairs that had the animation not precise enough in their initial frames, which nobody noticed so far, since during the last months after the PBR update, everybody was probably too busy flying with larger (with higher doors) airplanes, so nobody noticed one of the two PBR stairs didn't reach lower height doors so well as the other. Of course, before doing this update, I also updated the affected stairs, and they look absolutely fine for me now.

[Wothan]

Thanks for quick and friendly support