Help! Had GSX, bought GSX Level 2, can't activate either product

[selcal77]

Hi there,
Hope you can help, because I have absolutely no idea what is going on. I've had GSX since 2012, and am currently using it in P3Dv4. Today I decided to buy the Level 2 expansion. I decided to uninstall GSX and reinstall using the 64 bit installer on the website, which seemed to go through ok. However, I now cannot seem to activate either product - the activation code for my original GSX purchase is not being accepted, and neither is the one for the Level 2 expansion.

I'd be grateful if you could advise what I need to do to get this working - I suspect I've done everything in the wrong order somehow.

Many thanks in advance for your help,

Kind regards,

selcal77

[selcal77]

Hi, ok it looks like this issue may have resolved itself - I double clicked the .reg files to add the serial numbers to the registry and both products are now showing as active.

However, I am having problems with setting up multiple jetways - I'm going into customise airport positions, and then selecting 'the addon bgl has 3 positions' and this causes the following error:

"The addon 'unknown' has caused the coutl scripting engine to restart. Download the standalone addon manager"

What exactly is causing this, and what do I need to do please?

Kind regards,

selcal77

[virtuali]

Please post the error log.