Author Topic: Can't set L2 as the primary door  (Read 5675 times)

ianj844

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Re: Can't set L2 as the primary door
« Reply #15 on: October 11, 2019, 07:32:59 pm »
Here is a video of the issue I am having and the process I am taking.


ianj844

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Re: Can't set L2 as the primary door
« Reply #16 on: October 12, 2019, 06:19:06 pm »
I should note the video has the 787-8 but I have the issue in both the -8 and the -9

virtuali

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Re: Can't set L2 as the primary door
« Reply #17 on: October 14, 2019, 12:59:15 pm »
We found the problem, it affected airplanes that don't already have a GSX internal configuration, so they only relied on an user configuration to work, the preferred exit worked only after changing it during the current session, but didn't work on a Restart.

Fixed by running the Live Update now.
« Last Edit: October 15, 2019, 09:46:17 am by virtuali »

ianj844

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Re: Can't set L2 as the primary door
« Reply #18 on: October 15, 2019, 12:58:32 am »
Thank you very much for the fix!

bcars

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Re: Can't set L2 as the primary door
« Reply #19 on: October 16, 2019, 10:54:38 am »
This problem and its resolution is a classic example of how support should work. There was a good description of the problem with good examples and details of specific scenario and logs. This gave sufficient information needed by Umberto to identify the area of the code to examine and develop the fix. Likewise,  Umberto provided a description of the logic causing the problem and the fix. This is much better than just "problem fixed"

This demonstrates how providing providing detailed descriptions shorten the time to resolution. Nice job from both parties
Thanks
Bruce