PMDG 777-200LR airstairs do not extend to door L2

[kevinh]

I'm using GSX v2 (up to date) with P3Dv4.4. With a PMDG 777-200LR parked at a stand, the forward airstairs position correctly but do not extend up to door L2.  The passengers walk on an invisible stairway. L4 airstairs animate correctly. See screenshot.

https://i.imgur.com/FscKpyr.jpg

Jetways work correctly with the 777-200LR. The airstairs animations all work correctly with the PMDG 777-300ER and the PMDG 747v3. The airstairs problem is only on the 777-200LR.

Kevin

[virtuali]

I'm using GSX v2 (up to date) with P3Dv4.4. With a PMDG 777-200LR parked at a stand, the forward airstairs position correctly but do not extend up to door L2.  The passengers walk on an invisible stairway. L4 airstairs animate correctly. See screenshot.

Since the staircase object is exactly the same, this can only be caused by an airplane configuration problem you might have introduced by customizing the airplane. Try to Reset the airplane configuration to the one that comes with GSX, and see if it works.

[kevinh]

I haven’t customised any aircraft in GSX, certainly not the 777. In case something has been corrupted how can I reset the configuration?

Kevin

[virtuali]

In case something has been corrupted how can I reset the configuration?

With the Reset button on the airplane configuration page. Which will also tell you if GSX is using a custom configuration or not. When it uses the GSX internal configuration, it will tell "GSX internal database" on the top lines.

[kevinh]

Thanks Umberto, there was a custom config for the 777-200LR and resetting it fixed the problem. The gsx.cfg file dated from 2014 and I must have made it when I first got GSX. Normally I use jetways with the 777 so I hadn't noticed that there was a problem till now.

I noticed there were other customisations in that folder which I certainly didn't make (FSL A320 and A319 for example). Are they added by the GSX updater, and if so if you reset them are they deleted?

Kevin