What's wrong with your attitude. It would have been enough to simply say:
"Hey, I have a problem with the jetway at KCLT, could you please check"
Instead of launching yourself in all that other useless rant.
Yes, of course we checked it as soon as you reported it.
Yes, of course we already fixed it, as always.
Run the FSDT Live Update to get fixed jetways for all the FSDT sceneries that used SODE before.