Still a problem with activation of secenry

[miguel]

I have new computer using vista. Using Fsx only.
Got to page where option for reinstall is shown. I do this.
I insert original order number to get full copy of this scenery.
Get message:then simply use the "Register Serial" feature to activate your Serial Number (found in your email receipt) on the new machine. When I do this I get message I have to use orignal download that I purchase which was Fso9. Can yu say to me what to do? Miguel 
 
 Report to moderator    24.0.230.224 
 
 
 
miguel
Newbie




     Re: Error message for Fsx Zurich upgrade
« Reply #1 on: Today at 05:57:23 AM » Quote Modify Remove 

--------------------------------------------------------------------------------
eSellerate server reports error:
The order information you entered does not match our records. Please double-check your entry and try again. You must be using the same version of the software to reinstall as you originally used to purchase.

(error = 5481:9378) This is whole message I receive. Miguel 
 
 That is message I get as I put in original post ( I place in wrong forum)
I click inside addon manager / register serial etc
 

[miguel]

I click addon manager
Click Zurick x

[miguel]

I'm sorry don't mean to keep writing posts like this. I hit enter by mistake
Here finally is what I do: Click addon manger, Click Zurick X, Click register serial,
screen go blank then go back to simulator. Zurick still in demo mode. 

[virtuali]

Click register serial,
screen go blank then go back to simulator. Zurick still in demo mode.  

First, it's best if you put flight sim in Windowed mode before trying.

Also, you don't say if you have seen the dialog that ask you to insert your Serial Number.  Assuming you have, if FSX returns to flight without doing anything after you press the OK button, it means you typed the serial wrong.

If you are copy&pasting from email, be sure you don't put extra spaces at the end or at the start of the serial number, which is easy to overlook when copying&pasting from an html email. Also, if you are typing the serial by hand, don't confuse the number "0" with the letter "O"

If the serial has been typed correctly, you should see a question "Do you want to activate Zurich on this PC?". If you don't see the question, then you typed the serial wrong, or added extra spaces at the start or at the end of it.

[miguel]

I read yu response.
No I have not seen dialouge box to insert serial number
I only see addon mangager where I can make purchase of yu product

[virtuali]

As I've said, try to go into windowed mode before selecting the Addon Manager menu. The dialog might be there, but might be simply went behind the FSX window.

Also, check you are not using other addons that "steal" the input focus, like addons with their own window that appears on top of fight sim.

And please, try not open a new thread for every reply, because I can become confusing to read.