Thank you for the page numbers. I just looked through the manual again (yes I read it the first time) and I didn't see where I could return the jetways to default. I read the description on page 12 and 13 but didn't see anything mentioned.
I just read page 4 and you mentioned "If want to go back to the default jetway models, you can use the Control Panel to restore them." I just tried it and saw the "return jetways to default." Thank you for pointing me in the correct place.
Re: read the manual
I understand that it took a long time and great care was taken to create the manual. However, when people are excited they want to jump right in and have things working. Few take the time to read the manual. I read it but didn't read every word and take every word to heart. I'm sure many others don't do the same too. They're just excited to have something new and when it doesn't work as it should they panic. That's when some understanding should come in and a bit of sympathy, then point them to page so-and-so of the manual or quote it.
That said, thank you for being there and for being helpful! Have a great night.