The addon unknown is causing the Couatl scripting engine to restart! GSX Lv2

[Cyrex1984]

Whenever i try to start boarding of passengers on the Majestic Dash 8 Q400 i get this error, please help..

[virtuali]

When you see this error, the only thing that you must report, are the error details, which you have been asked to open when the error appears.

[LeeMcGrath]

Good afternoon,

I'm getting the exact same message too.

I've done the update, registered successfully but it's not working correctly.

I also tried in LSGG, there was no Couatl error message but it was exactly the same as before I updated, no animated crew or passengers.

The error log is below.

Any help would be greatly appreciated

Thanks,

Lee


couatl v3.2 (build 4029)
panic log started on Fri Sep  7 18:20:21 2018

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\common\walker.py", line 352, in _createPassengers
  File ".\common\walker.py", line 441, in passengerDestroyed
  File ".\GSX\assistanceServices\__init__.py", line 74, in passengerDestroyed_Boarding
  File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 74, in unload
  File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 69, in load
  File ".\python27\decimal.py", line 1224, in __sub__
  File ".\python27\decimal.py", line 1144, in __add__
  File ".\python27\decimal.py", line 3872, in _raise_error
decimal.InvalidOperation: -INF + INF
{'Airport': 'EGGP', 'Requested assistance services at': 'Gate 11', 'User Pos': (53.33634503515469, -2.861569951450996, 26.8517 m, 2.46766 m, 355.1049105823342)}

[virtuali]

Do you remember how many passengers were calculated by GSX ? Have you set their number manually, or GSX calculated it ?

[LeeMcGrath]

139

I've tried a few ways, put the number GSX suggests into the FMC, put the number in the FMC first then used that number on GSX, left the FMC blank.......each time same message

I get the pilots and crew boarded message.........but there's no animation for that and then shortly after I get the same error message

[Cyrex1984]

Is the Majestic Dash 8 supported with GSX Lv2?

here is a error message i get when trying to board\deboard the Q400

Starts to count in the the green bar but no visible animations.


Total payload:9133 lbs.
Estimated number of passengers =  42
Requested assistance services at Gate 2
Error: lengths of height, extension, interpintervals parameters do not match, animation will be disabled
Warning: attempted requestData on destroyed SimObject

[dunky1690]

Same here

couatl v3.2 (build 4029)
panic log started on Fri Sep  7 16:48:53 2018

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\common\walker.py", line 352, in _createPassengers
  File ".\common\walker.py", line 441, in passengerDestroyed
  File ".\GSX\assistanceServices\__init__.py", line 74, in passengerDestroyed_Boarding
  File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 74, in unload
  File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 69, in load
  File ".\python27\decimal.py", line 1224, in __sub__
  File ".\python27\decimal.py", line 1144, in __add__
  File ".\python27\decimal.py", line 3872, in _raise_error
decimal.InvalidOperation: -INF + INF
{'Airport': 'EGPH', 'Requested assistance services at': 'Gate 18', 'User Pos': (55.94875832672932, -3.3594138954015165, 45.6403 m, 4.49229 m, 209.11052286551146)}

[virtuali]

Are you ALL using the Majestic Q400 ?

[LeeMcGrath]

No - PMDG 737

[LeeMcGrath]

I was using Level 1 as I have done for a long time up until an hour ago when I purchased and updated to Lvl 2 - this is when the problems started

[virtuali]

Do you use the default configuration that comes with GSX for the PMDG 737 ? If not, or unsure, Reset it with the airplane configuration dialog.

[dunky1690]

I have tried Aerosoft A319 Professional also fslabs A320 still get the same problem

[virtuali]

We probably know why it's happening with the Majestic (the smaller staircases weren't configured yet, but we are fixing this right now), but we cannot replicate it with a 737 or an A320, especially the FS Labs, which was thoroughly tested with GSX L2.

Do you use the default configuration that comes with GSX for those airplanes ? If not, or unsure, Reset it with the airplane configuration dialog.

[LeeMcGrath]

Tried that with the default config and it made no difference.

Also tried again with the FSlabs 319 and the Aerosoft 319 and same thing.

I've excluded the add on folder on my antivirus and that also doesn't help and I tried running it with all the protection on my PC switched off.......exactly the same issue

[LeeMcGrath]

The catering service doesn't cause any problems and the pushback seems to be working, I'm assuming it's updated as the ground-crew voice seems to be different.

It's just boarding that causes the crash......and no vehicles coming to the aircraft at all when at a stand or no visible passengers showing on a glass jetway (LSGG)