« previous next »
Pages: [1]

Author Topic: refund  (Read 2837 times)

happy

  • Newbie
  • *
  • Posts: 4
refund
« on: March 21, 2018, 08:57:27 pm »
Hello

I feel a bit silly but i just got Geneva  from your web store and when i went to activate it  it already was  ???

I just checked on simmarket and  it is in my orders.

sorry to be a pain but could you give me a refund as i have paid for Geneva twice

Thanks

« Last Edit: March 22, 2018, 10:29:08 am by virtuali »
Logged

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51238
    • VIRTUALI Sagl
Re: refund
« Reply #1 on: March 22, 2018, 10:29:47 am »
We'll reply about this by email. Never, ever, post your order number on a public forum. Use ONLY email for questions related to orders.
Logged

happy

  • Newbie
  • *
  • Posts: 4
Re: refund
« Reply #2 on: March 27, 2018, 08:35:33 pm »
i haven't had a reply yet IL take that as a no then  :'(
shame because i wanted klax now but now I don't really want to buy from you  i may look elsewhere i am sad now .
Logged

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51238
    • VIRTUALI Sagl
Re: refund
« Reply #3 on: March 27, 2018, 09:48:46 pm »
Quote from: happy on March 27, 2018, 08:35:33 pm
i haven't had a reply yet IL take that as a no then  :'(
shame because i wanted klax now but now I don't really want to buy from you  i may look elsewhere i am sad now .

You HAVE been replied to, yesterday, to the same email address you used to register to this forum and to write your email. The email hasn't bounced back, so I assume you must have received it, but probably you haven't read it, since it explained how to get a refund for the 2nd copy of Geneva you bought by mistake.
Logged
Pages: [1]
« previous next »