GSX crashing (Addon causing Couatl Engine to restart) **SOLVED**

[carloscane]

Hi. I just switched from FSX to Prepar3d v4 and I was about to make my first flight but when I loaded GSX and tried to board or deboard passengers I get the attached error.

Do you know what might be causing the error?

Thanks!

This is the last part of the log:

Traceback (most recent call last):
  File "<string>", line 79, in loadAddons
  File "<string>", line 37, in importAndCreateInstance
ImportError: No module named KDEN
Loading addon KSFOHD
Addon KSFOHD not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 79, in loadAddons
  File "<string>", line 37, in importAndCreateInstance
ImportError: No module named KSFOHD
Loading addon ENBR
Addon ENBR not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 79, in loadAddons
  File "<string>", line 37, in importAndCreateInstance
ImportError: No module named ENBR
Starting system monitors
Added Menu SubItem "Settings..." (parentId 82, id 91)
Added Menu SubItem "Customize aircraft..." (parentId 82, id 92)
Added Menu SubItem "Show GSX Menu by-passing YouControl™        Shift+Ctrl+F12" (parentId 82, id 94)
Loading aircraft data from C:\Users\carlo\Documents\Prepar3d v4 Add-ons\FSLabs\SimObjects/Airplanes\FSLabs A320 IAE
aircraftDb.py provides aircraft data with priority 2
Using aircraft data from aircraftDb.py
Found gsx.cfg file at C:\Users\carlo\AppData\Roaming\Virtuali/Airplanes\FSLabs A320 IAE\gsx.cfg
User collision geometries reloaded
Changed AVATAR id (3)
Loading airport MMGL from C:\Program Files\Lockheed Martin\Prepar3D v4\Scenery\0203\scenery\APX20240.bgl
Added Menu SubItem "Customize airport positions..." (parentId 82, id 99)
Avatar mode False
Slew mode False
Requested assistance services at Gate 13
Total payload:22200 lbs.
Estimated number of passengers =  101
Estimated number of passengers =  101
Estimated number of passengers =  101
Estimated number of passengers =  101
Estimated number of passengers =  101
User collision geometries reloaded
Avatar mode False
Slew mode False
Estimated number of passengers =  101
Traceback (most recent call last):
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\__init__.py", line 635, in do
TypeError: not all arguments converted during string formatting
{'Airport': 'MMGL', 'Requested assistance services at': 'Gate 13', 'User Pos': (20.523134400027605, -103.29977900333076, 1533.29 m, 4.4126 m, 24.120014925674116)}

[virtuali]

The error shows your files are outdated, run the FSDT Live Update, and be sure your antivirus/firewall is not blocking the download.

[carloscane]

Thanks, Umberto. I ran FSDT Live Update multiple times but had no success. I decided to unistall GSX completely and installed it again and that seemed to fix the issue. Everything is working correctly now. 

Thanks for the help!

Carlos

[virtuali]

Thanks, Umberto. I ran FSDT Live Update multiple times but had no success. I decided to unistall GSX completely and installed it again and that seemed to fix the issue. Everything is working correctly now. 

This seems to indicate your antivirus or firewall blocked the Live Update, but not the full installer, for some reason.

[carloscane]

Thanks, Umberto. I ran FSDT Live Update multiple times but had no success. I decided to unistall GSX completely and installed it again and that seemed to fix the issue. Everything is working correctly now. 

This seems to indicate your antivirus or firewall blocked the Live Update, but not the full installer, for some reason.

Should I add FSDT Live Update to my antivirus exceptions?

Thanks!

[virtuali]

Should I add FSDT Live Update to my antivirus exceptions?

It should be enough to exclude the whole Addon Manager folder, which is our usual suggestion. However, from your report, it seems it wasn't enough so, maybe, it's not just the antivirus, but also a firewall, which might block the Live Update for some reason.

Or it might be another additional antivirus you might running. Some users don't realize they have two antivirus running at the same time and, in addition to the obvious performance issues, there's the added complication of having to manage both (exclusions, etc.)

[carloscane]

Should I add FSDT Live Update to my antivirus exceptions?

It should be enough to exclude the whole Addon Manager folder, which is our usual suggestion. However, from your report, it seems it wasn't enough so, maybe, it's not just the antivirus, but also a firewall, which might block the Live Update for some reason.

Or it might be another additional antivirus you might running. Some users don't realize they have two antivirus running at the same time and, in addition to the obvious performance issues, there's the added complication of having to manage both (exclusions, etc.)

I will try that. Thank you very much.