pushback stuck up

[raman93]

greetings,

Today when i requested for push back , it showed pushback clearance requested . But, the pushback was not initiated( Pushback vehicle did not move). attached snapshot.
Airport : vabb ( gate 7 and gate 20) OOMS ( parking position 11). Tried in other airports but same issue.
Aircraft: THomas ruth a321 . (tried with fsx efault aircraft B737 also but same problem)
Scenery : default fsx scenery.
using orbx global textures , rex WWA HD, REX OD.
No changes have been made in the parking position editor.
I reset the couatl and recreate airport cache, but no effect.

This happened after couatl updated to latest . Never had such a problem before.
I re-installed the program, but issue still remained.

[Monty1]

Similar here. Sounds like a possible problem with the latest update.

FSX
Default Scenery
Default 737-800
London City airport

Had a update request after loading FSX today, which I downloaded and installed.

Requested refuelling
Requested Boarding
Requested push back
Chose direction of push back
Push back moved into position and confirmed, then nothing.


Baggage handlers also stayed in position even though I had requested push back. Fuel truck is also positioning itself correctly but over the baggage handlers truck.

Bizaar.

[virtuali]

I tried two of the reported airports ( default London City Gate 1 and default VABB Gate 7), and there are no problems whatsoever. Tried doing exactly the same sequence of refueling, boarding and pushback, and it works normally.

[Hanse]

I have the same issue e.g. GSX hangs after "pushback clearance requested". But I am able to reproduce this error in my case:
- I load a saved flight situation "Ready for PB" (Aerosoft A319 and JustSim EDDH Gate 4)
- Open GSX window "Configure Aircraft Position"
- Change something like pushback data and confirm "Apply"
- Then start pushback and GSX hangs after "pushback clearance requested"

The only way for me to solve this problem is reloading the saved flight situation. After that GSX Pushback works fine......

Regards,
Rolf

[virtuali]

- Change something like pushback data and confirm "Apply"
- Then start pushback and GSX hangs after "pushback clearance requested"

Try to "Restart Couatl" after making any changes to the parking.

[raman93]

Greetings,

Did a clean installation of windows and fsx. Experiencing same issue as previous stated .

Presently using airport EDDF gate 135.
Livery defaut 737.

Scenery : default fsx scenery.
using orbx global textures , rex WWA HD, REX OD.
No changes have been made in the parking position editor.
I reset the couatl and recreate airport cache, but no effect.

[Monty1]

I overcome the problem by completely uninstalling GSX and the sim object display engine then downloading and reinstalling the full installer and add-on manager, again.

I seem to have to do this frequently to get things working again even though the update pop up after starting FSX says 'no need to close FSX to install the latest update', or words to that affect.

[raman93]

I overcome the problem by completely uninstalling GSX and the sim object display engine then downloading and reinstalling the full installer and add-on manager, again.

ans : I did clean install of windows and installed fsx from scratch . Used latest gsx installer . It worked only for 1 flight after which issue repeated.

[Monty1]

I overcome the problem by completely uninstalling GSX and the sim object display engine then downloading and reinstalling the full installer and add-on manager, again.

ans : I did clean install of windows and installed fsx from scratch . Used latest gsx installer . It worked only for 1 flight after which issue repeated.

That's seems a bit drastic raman93, that must have taken ages. I wouldn't even think about it myself unless I had a week to spare

[raman93]

I tried to localize the reason for this. I saw that after rex injects weather into fsx , the pushback does not work. In all cases, weather was already injected into fsx after which pushback was requested.


I tried now to request pushback before the weather gets injected and saw pushback works. The same i repeated after weather injected , but in this case push back failed.


Wondering how rex is interfering with pushback.!!

I have raised a query in REX forum also .

Request you assistance also.

if needed a team viewer session can be done to witness the scene.



[/quote]


That's seems a bit drastic raman93, that must have taken ages. I wouldn't even think about it myself unless I had a week to spare

[/quote]

indeed it took me a week to bring back things to normal.

[virtuali]

I tried now to request pushback before the weather gets injected and saw pushback works. The same i repeated after weather injected , but in this case push back failed.

Wondering how rex is interfering with pushback.!!

Well, that's interesting, and I wonder how this could happen. The only thing which is somewhat related to weather in the GSX Pushback is the check for icing conditions, where GSX needs to query the sim for a Metar, to check the Temperature and Dew Point.

Do you have logging enabled in GSX ? If not, enable logging from the Troubleshooting page of the GSX settings, then restart the sim, and let REX inject the weather, ask for Pushback, then exit the sim, and *Attach* the Couatl.LOG file to a message here, in zipped form.

[raman93]

attached zip file as requested.

[virtuali]

Your error log shows there was an unknown Simconnect error, then GSX lost connection with FSX. If this happens only when REX injects weather, a possible explanation is that some command REX sent using Simconnect might have caused the error, and the loss of communication between GSX and FSX.

You can activate the Simconnect diagnostic mode to understand what's going on, this way:

Open Notepad, and copy the following text:


[SimConnect]
level=verbose
console=1
RedirectStdOutToConsole=1
OutputDebugString=1
file=c:\Users\YOURNAME\Desktop\simconnect%03u.log
file_next_index=0
file_max_index=9


The line c:\Users\YOURNAME\Desktop\simconnect%03u.log, should of course match your Windows user name.


Save the file as SIMCONNECT.INI in this folder:

Documents And Settings\YOURNAME\Documents\Microsoft Flight Simulator X Files

At the next launch of the sim, you should see a text window with diagnostic message. Let the error happen again, exit the sim, and you should see a Simconnect000.LOG file on your Desktop, ZIP it and attach it there.

[raman93]

attached files as requested.
Virtuali.zip  (new one) also attached for reference.

[virtuali]

Are you sure you posted the last Simconnect log, the one generated immediately after the Pushback went stuck ? I'm asking, because according to your Couatl.LOG, this session did not disconnect, so it seems to come from a normal session with no issues, and no exception report, as in your first log.

According to your Simconnect log, there were two exceptions, both caused by RAAS Pro:


> 7.34362 [127, 1]Open: Version=0x00000002  Name="RAAS Professional"
< 208.61085 [127] >>>>>  EXCEPTION=3, SendID=26, Index=-1  <<<<<
< 238.56244 [127] >>>>>  EXCEPTION=3, SendID=30, Index=-1  <<<<<


127 was the ID number assigned to that module for this section, so you can use that ID to find who generated the Simconnect error. But still, it doesn't seem this session had the same problem your reported in your previous report.