Passengers and Baggage not loading after progressive refueling after update

[shadyowl]

Passengers and baggage not loading after progressive refuel with new gsx
Scenario
Aircraft  Aerosoft Airbus A320.  Passengers and cargo loaded in aircraft cdu.
1. Catering vehicles no issues. All vehicles move to position. Boarding stairs and baggage vehicles.
2. Call for fuel truck, baggage vehicles lower ramps and move from position.
2. Load fuel with cdu non instant load.
3. Fuel Loading animation progresses.
4. Call for Passenger and baggage.  Animation progresses, baggage vehicles move to position but do not raise ramps
5. One instance passengers loaded but no baggage loaded.  Vehicles had no raised ramps.
Can not progress further must Restart Couati to continue.

Fresh install of GSX, Previous version removed with all folders removed.
FSX Steam Edition, and P3D v 3.35
Any help would be appreciated

[virtuali]

I cannot reproduce it. Have you called all services in a queue ? Try to wait for the catering to arrive before calling refueling, and then wait for the fuel to go away before calling boarding.

Yes, queuing of services is supposed to work, but knowing if this is the case would help identify the problem.

[shadyowl]

No sir.  All services are called one at a time. When complete The next one is called.

[virtuali]

No sir.  All services are called one at a time. When complete The next one is called.

Then I'm sorry, but I wasn't able to reproduce it.

Please describe the precise, exact, sequence of the operations, and indicate also the scenery used, the parking used, the operators selected, the staring fuel quantity, the ending fuel quantity, if you had Multiple trips of the fuel truck, etc.

[shadyowl]

Airports.  Imaginesim KATL, Parking B4 I believe
Sequence.
1. Load up aircraft at gate. Turn around state of aircraft. Load passenger and cargo in instant state.
2. Call for Catering vehicles.   Rear stairs dock, Baggage vehicles dock raise ramps, Catering vehicles dock, perform service, complete procedure, call for door closure, close doors and sequence completes.
3. Call for fuel vehicle.  Stock fuel loaded in aircraft I believe 2420 kg. Input fuel load of 10.5kg in cdu. Cargo vehicles lower ramps and move away from aircraft. Fuel vehicle to position raise fuel hose to position and calls to load fuel in cdu.  Load fuel in cdu.  Fuel progresses only one tanker, no multiple tankers.
4. Tanker disconnects and moves away.  Cargo vehicles move to aircraft but do not raise to position to load cargo. Passengers and cargo does not load.
Restarted Coulati same scenario this time at #4 cargo vehicles raise to position, Passengers load and cargo loads

Also tried FSX standard KATL. Same issues.

Sequence 2 Landing Tropicalsim MDPC 2016 I do not remember gate.
1. Parked vehicle with gsx
2. Call for passenger deboard.  Passengers deboarded, Cargo vehicles unloaded cargo
End simulation

New simulation new fsx start.
Tropicalsim MDPC 2016
Sequence

Same scenario as above. At KATL.  At #4 again cargo vehicles move to aircraft and do not raise.  No passenger load or baggage.

I will update at another airport when complete

[shadyowl]

New FSX restart.  KFLL airport D gates Medium  Stock airport.
Same Scenario as previous.  
at #4  Gsx notify fueling complete.  Fuel truck moves off and disappears, Call for Passengers and baggage. Baggage trucks move to position, Do not raise into position. Passengers load, Baggage loading in progress. however I can see the cargo baggage loader parked not moving.

[shadyowl]

Update.  It looks like there is a problem between the #3 fuel loading and #4passenger loading, If done in order. I have tried in several instances and same problem. Between after the fuel load and calling for passengers after scenario's complete or done in queue, I can see the baggage trucks parked but do not move in the distance.  Cargo vehicles move to aircraft but do not raise to load the cargo. Passengers will board.

However Scenario"s that will complete in full to pushback.

KATL, MDPC, KFLL airports

Aircraft state.  Turn around state, 2420 kg fuel loaded
Load Passengers 130  1.5 Cargo on instant or progressive in cdu.
gsx defaults choices, or custom
1. Call fuel truck, load 10.5Kg fuel on progressive load OR instant load in cdu. GSX calls fueling complete.
2. Call for Catering. GSX calls complete.
3. Call for Boarding and passengers. Rear Stairs, Cargo loaders move and raise to aircraft, Passengers load, baggage loads. Scenario Completes
4. Push back and departure.
Done either in queue or waiting for completed scenario.

I hope this helps, I can not be any more accurate that this.  

[don4444]

Just for the record Im having the same problem as shadyowl  using the default a321. Start up FSX  Ist call catering- vehs arrive and depart no problem. 2nd call fueling tanker arrives and loads plane again all good and tanker leaves. Then 3 call for boarding - loaders move into position I do not get a request to open the cargo doors. I get a request to open exit #1 only. Like shadyowl says the simulation seems to halt at this point. If i reset the simulation and then do boarding request the simualtion works as it should.
Hope this helps
Don

PS If i do as shadyowl suggests and do the fueling first and then the other processes in order it all works as advertised. 

[arabian_ceo]

I am having the same exact issue at multiple facilities. I will try the order suggested and see if it'll work as a temporary workaround.

[shadyowl]

I've done it multiple times and had no problems as long as you follow the procedure.  Hopefully they fix it soon....

[ashun]

I have exactly same problem describe above. I will try solution suggested by shadyowl. However, in reality that is not the correct order as catering and cleaning is usually done before fueling.

[virtuali]

I have exactly same problem describe above. I will try solution suggested by shadyowl. However, in reality that is not the correct order as catering and cleaning is usually done before fueling.

There are no problems doing catering before refueling in GSX. Please be sure you use the latest Live Update:

http://www.fsdreamteam.com/couatl_liveupdate_notes.html

Update date: 23-Dic-2016 2:20 AM
Bugfix: Queueing of services between Catering and Refeuling didn't always work.

[shadyowl]

Current latest live update is applied and problem still exists! Could you provide your sequence of the operations and Aircraft?

[virtuali]

Current latest live update is applied and problem still exists! Could you provide your sequence of the operations and Aircraft?

There's no special sequence. However, if you believe you still have the problem, please provide your sequence instead, so we can check it.

[shadyowl]

Sequence. All at multiple facilities
1. Load up aircraft at gate. Aerosoft Airbus. Turn around state of aircraft. Load passenger and cargo in instant state in aircraft.

2. Call for Catering vehicles.   Rear stairs dock, Baggage vehicles dock raise ramps, Catering vehicles dock, perform service, complete procedure, call for door closure, close doors and sequence completes.

3. Call for fuel vehicle.  Stock fuel loaded in aircraft I believe 2420 kg. Input fuel load of 10.5kg in cdu. Cargo vehicles lower ramps and move away from aircraft. Fuel vehicle to position raise fuel hose to position and calls to load fuel in cdu.  Load fuel in cdu.  Fuel progresses only one tanker, no multiple tankers.

4. Tanker disconnects and moves away.  Cargo vehicles move to aircraft but do not raise to position to load cargo. Passengers and cargo does not load. Can not move to Pushback procedure.

This is done with ALL sequences waiting for gsx to call complete with notification and vehicles disappearing from view. 

Multiple people have reported the same as myself in this topic.