Please check for how many years I've been your customer and on that time period never a complained. Please stop been so patronising and check how you say things.
You are now being patronizing with your accusation of being "defensive". In my last reply, I simply pointed you out that, the forum has tools to HELP YOU finding the information you need because YOU said that it was difficult to find it. So I helped you, and got this kind of reply in exchange.
At no time I've not been less than polite and agreed, thanked you for your support and if you can't see when to reply "Happy to help" and leave at that, don't say anything.
I was trying to HELP you. Since it seemed you didn't know how to use well the "Search" function of the forum, if I replied the way you are suggesting (not saying anything), you would still miss an information that might be
I am a customer and not a friend of yours giving my honest feedback.
And I'm replying with only the things that will benefit you the most.
We have a Sticky about Reinstalling after losing the email receipt, which is very visible. And the same information is repeated on the FAQ (which is called FAQ for a reason). And the same information is on all products manual.
And still, I have to reply to dozen of emails or forum messages each day, from users that don't know how to retrive a lost email.
So, I know for sure that Sticky threads are not always the best solution, especially considering new issues (this one, caused by P3D 3.2) keeps coming out, so if we had a sticky for each new issue, the front page will be fully of sticky very soon, so it will then become very difficult to follow the "normal" threads.
That's why I said, if you have to use "Search" anyway, to Search amongst an ever growing list of stickies, you might as well learn to use Search on any thread.
That's what I wanted to say. If you want an apology, then I'll apologize for trying to be of any help.
